Remote Receptionist / Sales Coordinator - Construction

Remote Receptionist (Construction)

Hamilton Exteriors is hiring a remote Receptionist. You will answer homeowner calls, respond quickly to new leads, book appointments, and keep call records accurate.

Phone work comes first. Answering calls and calling new leads take priority over every other task. Between calls, you will handle messages, update the calendar, and route customer and vendor requests to the right person.

What you will handle

Incoming calls and new leads

• Answer incoming calls on the company phone system during your agreed coverage hours.

• Call new roofing leads within five minutes during staffed coverage. Read the existing quote and conversation before you call.

• Answer basic questions using the customer's quote and approved company information. Pass pricing, technical, and scope questions to the right salesperson.

• Qualify calls for our other trades and book appointments with the right salesperson.

• Follow up with homeowners who have not responded, using the approved follow-up process.

• Follow contact preferences. Do not repeat calls or messages that our automated system already sent.

Call records and calendar

• Record the outcome of every call right after it ends.

• Save every promised callback and appointment in the calendar with the correct time, customer, and responsible person.

• Check upcoming appointments and promised callbacks each day. Confirm appointments with customers when the process requires it.

• Take clear messages. Include the caller's name, phone number, job or address, reason for calling, and the time the caller expects a reply.

Messages and routing

• Route customer, vendor, and supplier calls and emails to the right team member with the correct job reference.

• Send payment and invoice questions to the person responsible for billing. Do not promise balances or payment changes yourself.

• Send production and scheduling questions to the project coordinator.

• Save relevant attachments and short notes to the correct job. Do not save complete email copies or create duplicate tasks.

• Follow up on routed messages until someone owns them, and tell the customer when to expect an answer.

What good performance looks like

• New leads get a call within five minutes during staffed coverage.

• Every call has a recorded outcome.

• Every promised callback and appointment has a calendar entry with the correct time and owner.

• Every message reaches the right person with the details they need to act.

• Customers know who will contact them next and when.

• No caller is left without a reply or a next step.

Experience we are looking for

• Receptionist, call center, front desk, or customer service experience. Experience with construction, roofing, home services, or another appointment-based business is a plus.

• Calm, friendly, and clear phone manner with homeowners.

• Accurate listening and useful call notes.

• Experience with appointment booking and shared calendars.

• Clear spoken and written English.

• Ability to handle several calls and tasks at once without dropping follow-ups.

• CRM experience is valuable. Tell us which phone, CRM, and calendar tools you have used. JobTread experience is a plus.

• A reliable remote-work setup, a stable internet connection, a headset, and a quiet place for calls.

This is a remote role. Overseas candidates are welcome. You must be able to cover the agreed working hours for our California customers.

How to apply

Apply with your resume. Before we schedule an interview, we will ask for a 3 to 5 minute Loom video. You do not need slides or a polished presentation.

In the video, tell us:

1. Who you are.

2. Your experience with phone calls, customer service, or reception work.

3. Why you think you would be a good fit for this role.

Schedule and pay

Full-time remote position. 40 hours per week, Monday through Saturday. Pacific Time availability is required. We will discuss exact daily hours at the interview. Pay: $30,000 to $36,000 USD per year. One opening. Benefit: work from home. Overseas candidates are welcome. The United States posting market does not limit eligibility to US residents.

Pay: $30,000.00 - $36,000.00 per year

People with a criminal record are encouraged to apply

Work Location: Remote