Remote Sales Representative

Urgently hiring — we're growing fast and we're looking for someone to help us take care of our highest-value customers as soon as possible. This could be you! We make a commitment to try and get back to all applicants within 5 business days.

The interview process is straightforward:

• A brief conversation about your sales and customer experience background.
• A practical conversation about how you'd handle different VIP customer situations.
• A final conversation with the team.

We move fast. This is a remote role, although we're headquartered in NYC and you'll have opportunities to meet the team in person.

SAJA is a venture-backed startup funded by top investors. We're building a new way to collect, trade, and engage with physical collectibles through a digital-first experience. We're growing rapidly, and we're looking for a VIP Sales Representative to build relationships with our most important customers and help them get the most out of SAJA.

This isn't a traditional sales job. You'll work directly with customers who spend meaningful amounts of money on collectibles, learn what they care about, and help them find the right products and opportunities on SAJA.

What you'll do

• Build genuine relationships with SAJA's highest-value customers.
• Personally reach out to VIP customers and help them discover packs, cards, and other opportunities that fit their interests.
• Follow up with customers after purchases and make sure they have an exceptional experience.
• Proactively identify opportunities to increase customer engagement and sales.
• Answer questions about products, purchases, shipments, withdrawals, and other parts of the SAJA experience.
• Keep detailed notes on customer preferences and use them to provide increasingly personalized service.
• Help customers navigate higher-value purchases with confidence and transparency.
• Work closely with operations, product, and engineering when a VIP customer has an issue that requires additional help.
• Identify patterns in customer feedback and turn them into suggestions for improving the product.
• Help develop the playbook for how SAJA should treat its most valuable customers as we scale.
• Be available and responsive when a VIP customer needs us.

What we're looking for

• Excellent written and verbal communication.
• Strong sales instincts and an ability to understand what someone actually wants rather than simply pushing a product.
• Someone who genuinely enjoys talking to people and building relationships.
• High attention to detail and excellent follow-through.
• Comfortable communicating with customers over text, phone, email, and other channels.
• Ability to handle high-value customers professionally, including customers who may be frustrated or demanding.
• Comfortable working independently in a fast-moving startup where there isn't always a playbook.
• Strong judgment. You'll often have to decide how to handle a situation without someone telling you exactly what to do.
• Competitive, ambitious, and motivated by results.
• Interest in collectibles, trading cards, gaming, marketplaces, e-commerce, luxury goods, or sports cards is a major plus, but not required.
• Experience in sales, account management, customer success, hospitality, luxury retail, recruiting, or other high-touch customer-facing roles is valuable.

What this job is actually like

You'll talk to real customers from day one.

You'll quickly become one of the people customers associate with SAJA, so your judgment and communication matter. Some days you'll spend hours building relationships with customers and helping them find something they'll love. Other days you'll be solving a complicated problem for a customer who has spent a significant amount of money with us.

You'll have significant ownership over the VIP experience. We're still early, which means you'll have a real opportunity to help define what "VIP" even means at SAJA.

We're looking for someone who doesn't need to be told exactly what to do. If you see a customer experience that could be better, we want you to fix it.

Although experience with collectibles or trading cards is a plus, you do not need to know the hobby to apply. If you're excellent at sales, relationship building, and customer service, we'll teach you the rest.

Location

This is a remote position. We're headquartered in NYC and most of the team is here, but we hire remotely and want people outside NYC to succeed here.

Compensation

$60,000–$85,000 base + meaningful commission

Your upside should be meaningful. If you become one of the people responsible for growing relationships with SAJA's highest-value customers, we want your compensation to reflect that.

Benefits

• Medical, dental, and vision, with premiums fully covered for you and heavily subsidized for dependents
• 401(k)
• Unlimited PTO
• 16 weeks paid parental leave for all new parents
• Top-spec laptop and whatever else makes you effective
• Home office stipend
• AI tools provided
• Learning and conference budget
• Regular offsites and team dinners
• Opportunity to work directly with the founders and leadership team
• Commuter benefits for NYC-based folks
• Lunch provided in the office

Even if you don't meet every qualification, feel free to apply if you think you could be exceptional at this.

We're much more interested in someone who is hungry, personable, thoughtful, and incredibly good with people than someone who checks every box on a résumé.

Please do not apply to multiple roles within SAJA. We will automatically consider you for other roles, but please apply to only one role.

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance
• Work from home

Work Location: Remote