Remote Service Technician

该职位来源于猎聘 职位描述：

• Receive, manage, and document remote maintenance requests using designated client-facing support ticketing systems and internal tracking tools/methodologies.
• Maintain clear, organized, and up-to-date records of ongoing work, actions taken, system status, and resolutions.
• Proactively monitor system health using available data analytics tools; leverage deep system knowledge to diagnose root causes, troubleshoot issues, and implement remote solutions including configuration adjustments.
• Identify and manage escalations requiring on-site intervention when remote resolution is not feasible.
• Collaborate with and provide technical guidance and support to field technicians when necessary.
• Contribute relevant technical information and status updates for regular client meetings.
• Utilize remote connection tools and demonstrate proficiency with relevant command-line interfaces (e.g., basic Linux commands).
• Fulfill service requirements outside standard office hours, including participation in weekend shifts, as scheduled. 职位要求：
• Intermediate and/or advanced technical degree or equivalent experience in Electronics, IT, Networks, or a related technical field.
• Proven experience in technical support, system monitoring, or remote maintenance role.
• Experience in resolving customer technical issues, primarily through support ticketing systems or similar structured communication methods.
• Strong technical troubleshooting and remote problem-solving skills across integrated hardware/software systems. Proficiency in analyzing technical data and reports.
• Familiarity with remote access methodologies (e.g., SSH, Jump Servers) and system monitoring concepts/tools.
• Excellent communication skills (written and verbal), including a high level of proficiency in English.
• Experience with IT Service Management / support ticketing platforms and internal task/log management.
• Strong organizational skills with the ability to manage priorities effectively and track ongoing tasks.
• Customer-oriented approach with experience handling technical escalations professionally.
• Proficiency with standard office software (Microsoft Office Suite).
• High capacity for incident resolution and ability to work autonomously.