Remote Support Specialist

TTS (Telco Technology Services) is a digital learning company. We provide IT services, professional development and online learning resources to support schools around New Zealand. By bringing technicians and teachers together, we are able to form seamless technical support solutions designed to fit individual school's needs. Our number one priority is our customers and ensuring their learning is never disrupted by bad technology.

We are currently looking for a full-time remote support specialist to join our expanding centralised remote support team. If you are enthusiastic, hardworking, and keen to develop your IT career then we would like to hear from you.

We offer the full management package when it comes to IT. We offer Managed Services, full cloud-based infrastructure, onsite support, remote support and so much more. Most of all, we thrive on customer service.

Our remote support team prides itself on its customer service and willingness to tackle any task no matter how big or small. We are the first point of contact for our large customer base and we offer genuine technical support from level 1, level 2 and up.

It would be beneficial to have…

• One year of IT Experience, preferably in a customer-facing or help desk role
• Broad and practical knowledge of computer applications such as office, multiple operating systems and network infrastructure (wireless, Active Directory, OD, OSX etc…)

We can offer you…

• Training – we believe that an IT career requires an attitude of a lifelong learner and we support the development of each team members knowledge and skill set
• A competitive salary package
• Good working hours
• A positive, supportive work environment

You must have…

• A good command of the English language, both spoken and written
• A high level of enthusiasm and a positive attitude
• Ability to work in a Team environment pooling knowledge, while still able to use your initiative
• Problem and customer ownership
• Demonstrated ability to display the highest standards of customer service
• Strong and effective oral and written communication skills with the ability to interact effectively with people at all levels. I.E no tech speak if required

This position is based in TTS’ Hamilton office.

Please note only applicants with New Zealand Residency may apply for this job.

Only shortlisted candidates will be contacted.

Please apply for this role via seek.

Candidates must be in New Zealand and available for interviews to apply for this role.