Remote Technical Services

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Title: Remote Technical Services

Location: Belgrade, Serbia

What you'll do

As a Technical Support Specialist, you will play a key role in helping customers and internal teams resolve technical issues and ensure smooth project execution.

Your responsibilities will include:

• Supporting projects and activities through to successful completion.
• Collaborating with project teams, customers, and other stakeholders to achieve project goals.
• Troubleshooting technical issues using available tools, systems, and knowledge bases.
• Taking ownership of customer issues and ensuring they are resolved in a timely manner.
• Escalating complex cases to specialized support teams while maintaining responsibility for follow-up and communication.
• Processing and validating documentation received through various channels.
• Tracking and documenting incidents, requests, and resolutions accurately.
• Providing support via phone, email, and ticketing systems.
• Using remote access tools to diagnose and resolve customer issues.
• Following established procedures and knowledge articles to deliver effective solutions.
• Monitoring customer environments and proactively responding to events when needed.
• Delivering an excellent customer experience through a proactive and solution-oriented approach.

What we're looking for

• Fluency in English (written and spoken).
• Strong problem-solving and analytical skills.
• Customer-focused mindset with excellent communication skills.
• Ability to work effectively both independently and as part of a team.
• Willingness to work in a rotating shift environment.
• High school diploma or equivalent
• Previous experience in customer support, technical support, or a similar role is an advantage, but not required.

What we offer

• Opportunity to join an international and dynamic work environment.
• Comprehensive training and continuous learning opportunities.
• Career growth and development within a global organization.
• Supportive team culture and collaborative workplace.
• Hybrid work model.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”