Remote Technical Support Representative

Hey there, are you looking for an awesome 100% work-from-home opportunity? Look no further because OneSupport is hiring Entry Level Technical Support Representatives! We have multiple schedules available.

As part of our team, you'll enjoy lots of perks! Starting from day one of training, you will earn $12/hour. And after 90 days, you will have the opportunity to use Paid Time Off (PTO) - which starts accruing on day one.

There's also plenty of room for growth in our organization. We're committed to promoting exclusively from within, meaning that if you're the kind of person who's willing to work hard and go the extra mile, you'll have ample opportunities to advance your career and take on new challenges.

We offer benefits too! Depending on your employment status, you may qualify for medical, dental, vision, life insurance, and even 401k with matching.

Plus, we'll provide you with the paid training you need to succeed in your new role.

What exactly will you be doing in this new role, you ask? As a member of our technical support team, you'll have the opportunity to provide troubleshooting assistance for residential and/or business customers, helping them overcome issues like slow internet speeds, outages, and email support. Spanish bilinguals encouraged to apply! It's a challenging role, but one that's incredibly rewarding - you'll be making a genuine difference in the lives of people who rely on our services every day.

To be considered for this position, you'll need a computer running an authentic/validated/native copy of Windows11, a USB headset and webcam, and at least one 15" or larger monitor. Your internet speed should be at least 2 Mbps download and 1 Mbps upload, and a direct Ethernet connection is preferred.

In addition to having tech and customer service skills, you'll also need to be able to sit for extended periods of time, have manual dexterity, and type at a rate of 40 WPM with 80% accuracy. A job like this also requires a quiet and distraction-free workspace.

Currently, we can only hire applicants who are located in the beautiful states of Alabama, Arkansas, Florida, Idaho, Kansas, Mississippi, Montana, Nevada, New Mexico (excluding Las Cruces and Santa Fe County), North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin. If you call one of these states home, we would love to hear from you.

Computer Requirements:

For all Work-at-Home opportunities, we have the following requirements. \Please note that we do not provide hardware/equipment and we are unable to accept Chromebooks.\

• Operating System (OS): Windows 11 or higher – (must be native & activated)
• Processor: 2 Core processor needs a 2.0 GHz minimum clock speed OR 4 Core processor needs a 1.6 GHz minimum clock speed
• RAM: 3GB or higher
• Monitor Size: At least one 15″ or larger monitor (more than one will make things easier)
• USB headset (Hard-wired, not wireless, recommend ensuring Skype-compatible)
• Webcam specifically for your intended work computer (Recommend ensuring Skype-compatible)
• A quiet, distraction-free environment for the duration of your shift minus any breaks

Internet Requirements:

• You must have DSL, Cable, or Fiber internet only – we are unable to accept fixed wireless, hotspot, or satellite internet.
• Internet speeds of at least 2mbps download, 1mbps upload, with ideally less than 100ms ping and jitter to ensure a reliable internet connection (there is an internet speed test linked in the application)
• The ability to have a direct, Ethernet connection to ensure a reliable internet connection

Skills & Other Requirements:

• Typing speed of 40WPM with at least 80% accuracy (there is a typing test linked in the application)
• Sitting or standing at your work station for the duration of your shift minus any breaks
• Multitasking capabilities with the ability to react quickly in a fast-paced environment
• Ability to follow instructions, research and utilize resources, and adapt to changes in procedures

Come join the OneSupport team and start a new career from the comfort of your own home! Discover just how far your passion and determination can take you!

We are pleased to share that as part of our commitment to valuing our employees, we offer a potential $500 bonus after approximately 56 days of employment. This is our way of expressing gratitude for your dedication to our company!

Pay: From $12.00 per hour

Work Location: In person