Remote Technical Support Specialist

Overview

Join our dynamic team as a Remote Technical Support Specialist and become the vital link between cutting-edge technology and exceptional customer experiences! In this role, you'll deliver proactive and energetic technical support to clients across diverse industries, ensuring their hardware and software systems run smoothly. Your expertise will empower users to overcome technical challenges swiftly, fostering satisfaction and loyalty. This paid position offers an exciting opportunity to develop your IT support skills in a fast-paced, collaborative environment from the comfort of your home.

Responsibilities

• Provide comprehensive technical support to clients via phone, chat, or remote access, troubleshooting issues related to hardware, software, operating systems (Windows, macOS, Linux), and network connectivity.
• Assist users with desktop applications such as Microsoft Office, help desk tools like ServiceNow and Jira, and manage customer support tickets efficiently.
• Perform hardware maintenance tasks including laptop troubleshooting, computer hardware diagnostics, and mobile device management to ensure optimal device performance.
• Resolve network-related problems involving VPNs, firewalls, TCP/IP protocols, DNS configurations, LAN setups, and Active Directory services.
• Guide clients through desktop support procedures such as operating system updates, desktop application configuration, and basic computer networking issues.
• Document all interactions accurately in customer support ticket management systems while maintaining clear communication with clients throughout the resolution process.
• Collaborate with team members on escalated issues involving SCCM (System Center Configuration Manager), BMC Remedy, or other IT infrastructure tools to deliver timely solutions.

Requirements

• Proven experience in technical support or IT support roles with a focus on customer service excellence.
• Strong knowledge of Windows and macOS operating systems along with desktop applications like Microsoft Office.
• Hands-on experience troubleshooting hardware components including laptops and desktops; familiarity with mobile devices is a plus.
• Solid understanding of computer networking concepts such as TCP/IP, DNS, LAN/WAN configurations, VPNs, firewalls, and network administration.
• Proficiency in using help desk platforms like ServiceNow or Jira for ticket management and issue tracking.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users via phone or chat.
• Ability to analyze complex problems quickly and implement effective solutions efficiently.
• Typing speed and accuracy for efficient client communication; familiarity with operating systems like Windows Server and Linux is advantageous.

Embark on a rewarding career where your technical expertise makes a real difference! We are dedicated to supporting your growth through ongoing training opportunities while providing a vibrant work environment that values your contributions. Join us today as we empower users worldwide through innovative IT solutions!

Pay: $24.46 - $37.66 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Flexible spending account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person