Remote VA Case Manager

Join a mission-driven team making a real impact.

As our firm continues to grow, we’re excited to expand our team with new Case Manager positions. At Jackson & MacNichol, we’re dedicated to fighting for the rights and benefits of disabled Americans through our Veterans Disability Law practice. Our goal is to hire two more Case Managers before the end of the summer! If you're someone who thrives in a team-oriented, client-focused environment—this may be the perfect fit for you.

About Us:

Jackson & MacNichol is a family firm based in Maine with over 40 years of experience. Our team of passionate attorneys, case managers, and support staff work together to guide veterans through the complex legal landscape of disability benefits. We live by our core values:

· Pursuit of excellence

· Compassion

· Decisiveness

· The Golden Rule – treat others as you would like to be treated

Our dedication to professional, empathetic service has earned us a strong reputation as a leader in Veterans Disability law.

The Role:

As a Case Manager, you’ll be the main point of contact with our clients as they navigate the claims process. The role is fully remote, with heavy phone interaction with clients and daily virtual coordination with colleagues.

You’ll be responsible for:

· Guiding clients through each step of their VA disability claim

· Ensuring deadlines are met and case documentation is accurate and complete

· Drafting letters and appeals for attorney review

· Communicating effectively with attorneys, support staff, and clients

· Collaborating with a close-knit team to achieve shared goals

What We’re Looking For

· Experience in a legal setting is not required. Willing to train someone who’s a strong fit

· A background in high-volume, fast-paced remote customer service would be extremely beneficial, as it aligns with most majority of the duties in this role

· Exceptional organizational and time-management skills

· A person who is motivated by trackable metrics detailing work productivity

· Strong interpersonal and phone communication abilities

· Comfortable with technology and remote tools (Zoom, Microsoft Teams, shared drives, virtual desktops)

· Proficiency in word processing and case management software

Why Join Us?

You’ll be part of a compassionate, driven team that’s truly changing lives. We offer:

· A supportive remote work environment

· Opportunities for growth and professional development

· The chance to make a meaningful difference for America’s veterans every day

Apply today if you're results-driven, detail-oriented, and ready to help our clients receive the benefits they’ve earned.

Pay: $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Loan forgiveness
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Have you worked remotely?

Work Location: Remote