Renewal Accounts Manager – SaaS

Job Summary:

The Renewal Account Manager-SaaS at PaxeraHealth Corp. is responsible for driving SaaS contract renewals and promoting value-added services to enhance customer success. This role is pivotal in maximizing retention, ensuring zero churn, and increasing renewal revenue through proactive engagement and tailored service solutions.
Key Responsibilities:
Sales & Business Growth:

• Develop and execute strategies to achieve and exceed service sales revenue targets.
• Drive SaaS contract renewals and promote upgrade plans for PaxeraHealth’s solutions.
• Identify opportunities for upselling and cross-selling new features to existing customers.

Customer Retention & Zero Churn:

• Implement proactive engagement strategies to ensure customer satisfaction, long-term commitment as well as zero churn.
• Monitor customer experience, identify pain points, and collaborate with teams to resolve issues before they impact retention.
• Partner with the Customer Success team to enhance customer relationships and loyalty.

Customer Relationship Management:

• Build strong relationships with partners, healthcare providers, hospitals, and imaging centers to understand their service needs.
• Act as the primary point of contact for service-related inquiries and contract negotiations.
• Ensure customer satisfaction through ongoing communication, consultation, and personalized support.

Collaboration & Cross-Functional Coordination:

• Work closely with Customer Care team to align service offerings with customer needs.
• Coordinate with Sales and Marketing to effectively promote service packages.
• Provide market insights and customer feedback to improve service offerings and drive innovation.

Market Analysis & Reporting:

• Analyze market trends and competitor offerings to enhance PaxeraHealth’s service portfolio.
• Track and report service sales performance, providing insights for continuous improvement to management review

Job Requirements

• Bachelor’s degree in Engineering or a related field.
• 7+ years of healthcare IT experience in SaaS renewals, account management, customer success, or subscription sales.
• Proven ability to drive contract renewals, upsell/cross-sell services, and achieve revenue targets.
• Strong focus on customer retention, satisfaction, and zero churn.
• Experience managing relationships with enterprise customers; healthcare IT experience is a plus.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to collaborate cross-functionally with Customer Success, Sales, Marketing, and Support teams.
• Strong analytical skills with experience reporting on renewal performance and customer insights.
• Proficiency with CRM tools and SaaS business models.