Renewal Manager

Who you are

• Experience in renewals, customer success, account management, or sales, ideally managing a high-volume book of business
• The organization to track many renewals at once, balancing competing priorities without things slipping
• Comfort using Salesforce, spreadsheets, dashboards, and health scores, plus AI tools like Claude, to analyze customer data, prioritize accounts, and build accurate forecasts
• An understanding of pricing and negotiation, and how to protect gross revenue retention (GRR) while spotting expansion opportunities
• A sense of ownership over their book of business, proactively surfacing risk and driving renewals to a clear outcome
• An interest in building repeatable playbooks and automated workflows that make the renewal motion more scalable
• Clear, direct written communication, especially over email and other digital channels
• A collaborative approach, building relationships across Sales, Customer Success, Deal Desk, Support, and Finance to keep the renewal experience seamless
• Comfort adapting to shifting priorities and a heavy workload in a fast-paced environment
• Experience using AI tools such as Claude, ChatGPT, or Gemini to improve efficiency, analyze data, and support decision-making
• Familiarity with Mixpanel itself — building cohorts, configuring alerts, creating dashboards, and using product usage data to spot renewal risk and opportunity
• Experience in product analytics, data tooling, or developer-facing SaaS
• Familiarity with Gong or similar conversation intelligence tools
• Additional European language skills

What the job involves

• Mixpanel's Renewals team partners with customers across EMEA to help them turn product data into decisions that drive growth
• Renewals sits at the heart of our revenue engine, making sure customers keep realizing value from Mixpanel and that we retain and grow our recurring revenue base in the region
• As a Renewal Manager for EMEA, you'll own the renewal process for an assigned book of business, working closely with Customer Value Managers, Sales, and Finance to protect Mixpanel's recurring revenue
• You'll handle most renewals independently, following established playbooks and pricing guidance, while escalating complex negotiations, competitive risk, or unusual contract structures to senior teammates
• You'll lean on data, dashboards, and AI tools to stay ahead of risk across a high-volume territory, and you'll know when to move fast with a standard motion versus when an account needs a more personal touch
• This is a strong opportunity to build deep commercial and renewals expertise while learning what drives retention across different customer segments
• Manage the renewal process for your assigned territory, tracking quote-to-close with accuracy and following up consistently across a high volume of accounts without letting details slip
• Use Salesforce, dashboards, and health scores, along with AI tools such as Claude, to analyze account data, flag renewal risk early, prioritize where to focus, and keep your forecast accurate
• Negotiate standard contract renewals using established pricing and packaging guidance, bringing in a manager or senior teammate for complex or high-risk deals
• Reach out to key stakeholders early in the renewal cycle to understand budget timing, approval processes, and potential blockers
• Spot early risk signals and loop in Customer Success, Deal Desk, Legal, Finance, or Sales when a renewal needs cross-functional support
• Present pricing and packaging options to customers based on templates and guidance from the broader Renewals team
• Communicate Mixpanel's value clearly in writing and in conversation, escalating competitive pressure to senior teammates when needed
• Contribute to the team's playbooks and automated workflows, including email cadences and segmentation, based on what you learn from your own renewals
• Share what you're learning about customer objections and renewal patterns to help the team refine its approach

Benefits

• Competitive compensation
• Company stock options
• Sabbatical policy
• Paid time off
• Giving back
• Parental leave
• Mental health
• 401(k) match
• Wellness benefits
• Employee choice first
• Growth dollars
• Professional growth hours