Renewal Manager

Renewals Manager (Group-Wide)

London - 3x days in/2x days WFH

Permanent, Full-time role

We're recruiting on behalf of a growing, multi-business group for a Renewals Manager to take ownership of group-wide renewals governance, reporting and coordination.

This is a high-impact role for someone who thrives on bringing structure and visibility to a complex environment. You'll support account owners rather than replace them, working closely with Sales, Account Management, Service Delivery, Finance, Legal and Business Operations to make sure renewals are forecast, governed, escalated and commercially optimised.

The role

You'll quickly establish visibility and control of the current renewal pipeline, then embed a consistent operating rhythm and build a scalable approach that can be sustained across the group.

Key responsibilities

• Build and maintain a reliable group-wide renewals tracker covering contract dates, values, owners, actions, risks, dependencies and status
• Coordinate renewal activity across functions to ensure timely customer engagement and internal readiness
• Run regular renewal review forums, ensuring actions are clearly owned and followed through
• Identify renewal risks early and agree mitigation plans with accountable stakeholders
• Develop clear reporting on pipeline value, renewal status, risk profile, overdue actions, churn risk, forecast outcomes and price increase performance
• Provide concise senior stakeholder updates, highlighting exceptions, blockers and decisions required
• Create and manage an escalation process for at-risk renewals
• Coordinate annual and in-cycle price increases, including planning, approval, communication, tracking and exception management
• Support commercial teams with pricing governance, renewal packs and customer messaging
• Develop and embed documented renewal governance and a pragmatic group renewals strategy
• Identify opportunities to improve conversion, reduce leakage, protect margin and increase the predictability of recurring revenue

About you

Essential

• Manager-level experience in renewals, commercial operations, revenue operations, customer success operations or contract management within a recurring revenue environment (ideally technology, telecoms, managed services or SaaS)
• Proven ability to coordinate activity across multiple stakeholders, functions, business units or customer portfolios
• Strong reporting and analytical skills, with confidence building trackers, dashboards, forecasts and exception reports
• Commercial awareness, including experience supporting pricing, price increases, discount management, margin protection or renewal negotiations
• Excellent stakeholder management, communication and influencing skills, with the ability to drive action without direct authority
• Highly organised and disciplined, comfortable managing deadlines, risks and escalations at pace

Desirable

• Experience in a Private Equity-backed, acquisitive or multi-unit organisation
• Familiarity with PSA, CRM, billing, finance or contract management systems
• Experience developing renewal governance, playbooks, customer engagement cadences or commercial operating processes

What success looks like

• A single, trusted group-wide renewal view that drives action, reporting and escalation
• Risks, overdue actions and commercial exceptions identified early and escalated appropriately
• Price increases planned, tracked and executed consistently
• A consistent renewals operating rhythm embedded across the group
• Improved retention, reduced revenue leakage, stronger margin management and greater predictability of recurring revenue