Renewal Specialist

Description:

The Account specialist is responsible for managing lease accounts that are 17-61 days past due, with a focus on bringing accounts current through renewals, payment arrangements, and customer engagement. This role serves as a key point for customers, working to retain business, minimizing losses, and ensuring compliance with company policies.

Key responsibilities

• Manage a portfolio of delinquent lease accounts (17-61 days past due)
• Contact customers via phone
• Negotiate and process lease renewals, extensions, and payment arrangements
• Educate customers on available options to renew their lease
• Accurately document all customer interactions and account updates in internal system
• Meet or exceed established KPI’s related to renewals, collections, and customer relations

Requirements:

Qualifications:

• High school diploma or equivalent required.
• 3 years or more of experience in collections or lease servicing
• Strong negotiation and conflict resolution skills
• Excellent communication and interpersonal abilities
• Detail-oriented with strong organizational skills
• Ability to work in a fast-paced, goal-driven environment
• Ability to multi-task while navigating multiple systems

Preferred Skills:

• Experience with delinquency management or lease/loan servicing
• Experience in using automated dialer systems to efficiently manage high volume inbound/outbound calls
• Knowledge of collections regulations and compliance standards
• Bilingual abilities (if applicable)

Schedule:

• Monday through Friday 8am - 5pm CST with the exception of one assigned late night with a shift of 11am-8pm.
• 1-2 Saturdays a month 8am-5pm.