Renewal Specialist - Remote

About Us

WH Management is a rapidly growing property management company dedicated to raising the standard for customer service in multifamily housing. As a newer organization, we're building something special: a team of talented professionals who are committed to delivering exceptional experiences for residents, property owners, and one another.

We believe that great service starts with great people. That's why we invest in our team members, encourage innovation, and create opportunities for growth. Joining our team means having the chance to make a meaningful impact and help shape the future of our organization.

Position Summary

The Renewal Specialist is responsible for administering lease-related transactions for a portfolio of apartment communities from a centralized remote team. This role manages the administrative processes associated with lease renewals, resident recertifications, and mid-term lease changes, ensuring accurate, timely, and compliant execution of all lease documentation.

The Renewal Specialist serves as a key operational partner to onsite teams, supporting the resident lifecycle through document preparation, workflow management, record maintenance, and compliance oversight. While onsite teams are responsible for resident engagement, retention efforts, and relationship management, this role ensures all lease transactions are completed accurately and efficiently.

The ideal candidate is highly organized, detail-oriented, and experienced in managing multiple deadlines and processes across a portfolio of communities.

Essential Duties and Responsibilities

Lease Renewals

• Generate and distribute lease renewal offers for residents within assigned communities.
• Review renewal terms, pricing, and lease information for accuracy prior to issuance.
• Monitor property management systems for resident responses and accepted renewal offers.
• Prepare and distribute renewal lease agreements upon offer acceptance.
• Track lease packet completion and monitor documents awaiting resident signature.
• Process completed lease packets and route documents for countersignature as required.
• Ensure fully executed lease documents are properly filed and maintained within company systems.
• Monitor renewal timelines and support timely execution of renewal leases.
• Maintain accurate records of renewal activity and completed transactions.

Resident Recertifications

• Manage recertification processes for assigned essential housing communities (PFC tax credit).
• Generate and distribute recertification notices and required documentation.
• Review resident-submitted information for completeness and accuracy.
• Coordinate collection of income, asset, and household documentation required for certification.
• Monitor recertification deadlines and ensure timely completion of all required actions.
• Maintain organized and compliant resident files.
• Assist with file reviews, audits, and compliance-related documentation requests.
• Communicate with onsite teams regarding outstanding items or documentation deficiencies.
• Ensure recertification activities comply with company policies and essential housing program requirements.

Mid-Term Lease Changes and Resident Transactions

• Process lease modifications requests including household additions, household removals, occupancy changes, lease addenda and amendments, and other approved lease-related changes.
• Generate required lease documents and addenda associated with resident requests.
• Review supporting documentation and approvals prior to processing lease changes.
• Coordinate execution of lease amendments and updated lease documents.
• Ensure resident records and household information are updated accurately within property management systems.
• Maintain documentation related to lease modifications in accordance with company policies and compliance requirements.

Administrative and Operational Support

• Maintain accurate resident, lease, and compliance records within property management and compliance systems.
• Monitor workflows to ensure lease transactions are completed within established timelines.
• Research and resolve documentation discrepancies and administrative issues.
• Generate reports related to lease renewals, recertifications, and resident transactions.
• Communicate transaction status updates and outstanding items with onsite and corporate teams.
• Identify opportunities to improve efficiency, accuracy, and consistency within lease administration processes.
• Maintain confidentiality of resident and company information.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum two (2) years of experience in multifamily housing, lease administration, property management, affordable housing, or a related field.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Ability to manage multiple priorities and deadlines across numerous communities simultaneously.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to work independently and effectively in a remote environment.
• Experience with Yardi, Entrata, RealPage, ResMan, OneSite, or similar property management software.
• Experience with multifamily lease administration, lease renewals, and lease modifications.
• Knowledge of fair housing guidelines.
• Please Note: While this position is primarily remote, applicants must reside in the Dallas-Fort Worth Metroplex. Regular travel is not expected; however, periodic in-person attendance at meetings, training sessions, community visits, and key leasing events will be required. Flexibility to work onsite occasionally during peak business periods is essential.

What We Offer

✅ Remote work flexibility
✅ Competitive pay
✅ Comprehensive medical, dental & vision coverage
✅ 401(k) with company match
✅ Generous PTO and paid holidays
✅ Company-paid life insurance
✅ Opportunities for growth and advancement
✅ Collaborative, supportive team culture
✅ Ongoing training and professional development

Why Join Us?

As a Renewal Specialist, you will play a key role in supporting the resident lifecycle across a diverse portfolio of apartment communities. You'll join a collaborative, centralized team that values accuracy, efficiency, and service while enjoying the flexibility of working remotely. This position offers the opportunity to build expertise in lease administration, affordable housing compliance, and multifamily operations while making a meaningful impact on our communities' success.