Renewals Advisor

To maximise B2B client retention and renewal revenue by managing the end-to-end renewal cycle for clients introduced and managed through Channel Partners. The B2B Renewal Advisor is responsible for proactively engaging Channel Partners, forecasting upcoming renewals, resolving renewal blockers, securing timely licence renewals, and maintaining accurate pipeline visibility while delivering a consistent and professional partner experience.

1. Manage an assigned portfolio of B2B renewals generated through Channel Partners, taking ownership from pre-renewal engagement through successful renewal completion.

2. Proactively contact Channel Partners ahead of client licence expiry dates to confirm renewal intent, requirements, documentation, timelines, and payment readiness.

3. Achieve monthly B2B renewal revenue, retention, conversion, and closure targets in line with departmental objectives.

4. Maintain a structured renewal cadence for upcoming, due, and overdue accounts, prioritising cases by expiry date, value, probability, and risk.

5. Conduct regular face-to-face and virtual meetings with key Channel Partners to review renewal pipelines, high-value accounts, at-risk clients, and upcoming expiry volumes.

6. Build strong working relationships with Channel Partners and act as their primary point of contact for renewal-related enquiries, escalations, and support.

7. Provide accurate, up-to-date guidance on renewal pricing, documentation, licence requirements, business activities, visa-related dependencies, penalties, and applicable policy changes.

8. Issue and follow up on renewal quotations and payment requirements, ensuring Channel Partners have clear and timely information to secure client approval.

9. Identify renewal blockers early, including pricing concerns, documentation gaps, compliance matters, service issues, client inactivity, or cancellation intent, and drive appropriate resolution.

10. Handle renewal objections professionally and use a consultative approach to protect retention, value, and long-term partner relationships.

Application Question(s):

• Do you have UAE Driving licence?
• Your expected salary?

Work Location: In person