Renewals Executive

Job Purpose:
To manage the end-to-end renewal of GPS/vehicle tracking subscriptions, proactively contact customers before expiry, collect renewal payments, retain existing customers, and ensure uninterrupted GPS tracking services.

Key Responsibilities:

• Maintain a database of GPS subscriptions with expiry dates, vehicle numbers, IMEI numbers and customer details.
• Contact customers before subscription expiry through phone, WhatsApp, SMS and email.
• Share renewal plans, pricing, quotations and payment details.
• Follow up with customers for pending/overdue renewal payments.
• Convert expired or inactive GPS subscriptions into renewed subscriptions.
• Handle customer objections related to price, service quality, device issues and renewal terms.
• Coordinate with the technical/support team for GPS device or tracking-platform issues affecting renewal.
• Update every customer interaction, commitment and payment status in CRM/ERP.
• Coordinate with Accounts/Finance to verify payments and invoices.
• Identify customers at risk of cancellation and take retention actions.
• Recommend upgrades such as longer-duration plans, additional vehicles or fleet subscriptions where appropriate.
• Maintain daily follow-up sheets and renewal pipeline.
• Prepare daily/weekly/monthly reports covering:
• Total subscriptions due
• Renewed subscriptions
• Pending renewals
• Expired subscriptions
• Collection amount
• Renewal conversion %
• Customer churn
• Escalate long-pending or high-value accounts to the manager.
• Ensure renewal is processed before expiry wherever possible to avoid service interruption. Similar GPS renewal operations commonly emphasize proactive reminders, payment follow-up and continuity of service.

Required Skills

• Excellent Tamil/Telgu/Kannada/Malyalam
• Strong telephone/WhatsApp follow-up skills
• Sales and negotiation ability
• Customer retention skills
• Basic knowledge of GPS/vehicle tracking services
• MS Excel / Google Sheets
• CRM/ERP knowledge
• Good follow-up and documentation skills
• Target-oriented approach
• Ability to handle objections professionally

Qualification

Minimum: 12th Pass / Graduate
Preferred: Graduate in any discipline

Experience:
1–3 years in telecalling, customer retention, sales, collections, subscription renewals or GPS/telematics industry.

Pay: ₹25,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Language:

• Tamil (Preferred)
• Telugu (Preferred)
• Kannada (Preferred)
• Malayalam (Preferred)

Work Location: In person