Rental Agent

We’re excited about the future, and we’d love you to be part of it. If you're passionate about shaping what comes next and making a meaningful impact, we’d be delighted to have you explore this role with us. We’re proud to offer a vibrant employee experience that fosters growth, collaboration, and opportunities across our diverse operations, creating an environment where you can thrive.

Customer Service & Rental Operations

·       Assist customers with vehicle rental inquiries, reservations, and bookings.

·       Explain rental policies, rates, insurance coverage, and terms and conditions.

·       Process rental agreements accurately and efficiently.

·       Conduct vehicle inspections during pickup and return, documenting vehicle condition.

·       Ensure vehicles are clean, roadworthy, and ready for customer use.

·       Handle customer concerns and resolve issues professionally and promptly.

·       Promote additional products and services to enhance the customer experience.

 

Fleet Coordination

·       Coordinate vehicle availability to maximize fleet utilization.

·       Monitor vehicle movements and maintain accurate rental records.

·       Report vehicle damages, maintenance requirements, or operational issues promptly.

·       Liaise with service and maintenance teams to ensure vehicles remain in optimal condition.

·       Assist in coordinating vehicle deliveries and collections when required.

 

Sales & Business Development

·       Identify opportunities to increase rental revenue through upselling and cross-selling.

·       Build and maintain positive relationships with individual and corporate customers.

·       Follow up on inquiries and reservations to achieve rental targets.

·       Support marketing initiatives and promotional campaigns aimed at growing the rental business.

 

Administrative & Financial Responsibilities

·       Process customer payments and prepare daily cash and transaction reports.

·       Maintain accurate customer records and rental documentation.

·       Ensure compliance with company policies, rental procedures, and insurance requirements.

·       Prepare periodic operational and performance reports as required.

·       Assist with inventory and fleet-related administrative duties.