Rental Executive

Role Overview:

The Rental Executive is responsible for delivering a high standard of customer service while managing end-to-end vehicle rental transactions. The role involves identifying customer needs using company-approved sales and service techniques, offering suitable rental products and optional services, and ensuring all rental and return documentation is completed accurately. The Rental Executive plays a key role in ensuring a smooth customer experience, maintaining compliance with company policies, supporting fleet coordination, and handling financial documentation such as petty cash and fuel slips.

Key Responsibilities:

• Use company-approved sales and service techniques when determining customer needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer in accordance with company rental requirement guidelines.
• Provide customers with assistance such as directions, maps, local area information, and appropriate service details.
• Review rental parameters with all customers to ensure a clear understanding of rates and service charges.
• Ensure the return date and time on the rental agreement are accurate.
• Review all charges with the customer at the time of vehicle return.
• Prepare the Rental Agreement folder with all required information.
• Answer incoming calls promptly and assist customers in a friendly and professional manner.
• Assist customers by effectively resolving all customer service issues.
• Coordinate and assist customers within the queue to minimize wait times and ensure efficient service delivery.
• Prepare daily key reports and car requirement updates for each location in coordination with the Fleet Coordinator.
• Ensure petty cash claims and fuel slips are maintained accurately and submitted on a regular basis.
• Conduct regular follow-ups on overdue accounts, ensuring outstanding amounts are communicated to customers and collected accordingly.
• Perform additional duties as assigned or assumed on personal initiative.

Desired Candidate Profile

Skills and Qualifications:

• Atleast 1–2 years of experience in customer service, car rental, hospitality, or a related service industry
• Strong customer service and sales skills, with the ability to upsell rental products and optional services
• Good verbal and written communication skills
• High attention to detail and accuracy in documentation and cash handling
• Ability to resolve customer issues effectively in a fast-paced environment
• Good organizational and time-management skills with the ability to manage multiple customers
• Basic computer proficiency and familiarity with rental or reservation systems
• Ability to work collaboratively with internal teams, including fleet coordination
• Valid driving license is an advantage