Rental Operations Administrator

About the Role

An established Cape Town-based property management and hospitality company is seeking a highly organised, detail-oriented and proactive Rental Operations Administrator to join its team.

This is a multifaceted role primarily focused on supporting the administrative requirements of a substantial short-term rental operation, while also overseeing the day-to-day administration of a smaller long-term rental portfolio.

The successful candidate will play a central role in ensuring effective coordination between reservations, operations, finance and client liaison departments.

Key Responsibilities

Short-Term Rental Administration

• Coordinate administrative processes across reservations, operations, finance and client liaison departments.
• Monitor prepaid electricity usage and coordinate electricity top-ups.
• Liaise with managing agents, contractors and service providers regarding property-related matters.
• Coordinate pest control, equipment servicing and other operational requirements.
• Manage administrative matters relating to Airbnb and Booking.com, including disputes, property appeals and guest reviews.
• Maintain accurate records, operational trackers and shared administrative systems.
• Monitor and manage general company correspondence.
• Assist with processing supplier invoices, creditor queries and payment administration.

Long-Term Rental Administration

• Coordinate property advertising, tenant applications, credit checks and lease documentation.
• Liaise with property owners and tenants regarding leasing, maintenance and general property matters.
• Coordinate maintenance requirements with the relevant operational teams.
• Monitor rental collections, tenant deposits and landlord payments.
• Assist the finance department with landlord statements and tenant invoicing.
• Maintain accurate property management records and administrative systems.

Requirements

• Previous experience in property management, hospitality administration or a similar operational administrative role.
• Excellent organisational skills and exceptional attention to detail.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, Google Workspace and general administrative systems.
• Ability to manage multiple responsibilities, prioritise effectively and meet deadlines.
• Strong problem-solving skills and the ability to work independently.
• A proactive, accountable and solutions-oriented approach to work.
• Experience with property management systems, Weconnect, Airbnb, Booking.com or residential leasing administration would be advantageous.

The Ideal Candidate

We are looking for a highly competent, structured and dependable individual who is comfortable taking ownership of a broad administrative function.

The ideal candidate will be able to work across multiple departments, identify and resolve administrative issues independently, and ensure that responsibilities are completed accurately and timeously.

This position requires someone who thrives in a dynamic, fast-paced environment and demonstrates initiative, professionalism and a strong sense of accountability.

What We Offer

• An opportunity to join an established and growing Cape Town property management company.
• A varied role with meaningful responsibility across multiple operational departments.
• A collaborative and professional working environment.
• The opportunity to contribute directly to operational efficiency and business performance.

To Apply

Please submit your CV outlining your relevant experience and suitability for the position.

Pay: R20 000,00 per month

Work Location: In person