Rental Technician

Position Summary

The Rental Technician is responsible for fitting, adjusting, and maintaining ski and snowboard equipment to ensure a seamless and enjoyable guest experience. This role requires strong customer service skills, attention to detail, and the ability to work efficiently in a fast-paced mountain environment.

Key Responsibilities

• Greet guests in a friendly and professional manner

• Assist guests in selecting appropriate ski or snowboard equipment based on guest-provided information, including measurements and self-identified ability level, in accordance with established Internal Operating Procedures (IOPs) and manufacturer guidelines

• Assist guests with finding appropriate skis or snowboards

• Educate guests on equipment and proper use

• Adjust ski and snowboard bindings according to manufacturer guidelines

• Perform visual and functional inspections of all rental equipment

• Maintain a clean and organized rental shop environment

• Assist with inventory tracking and storage

• Complete required training as assigned by mountain leadership

• Accurately record all hours worked, ensure time entries are complete, and promptly resolve any discrepancies prior to the end of each pay period

• Other duties as assigned by mountain leadership

Qualifications

• Must be 16 years or older

• Basic mechanical aptitude or willingness to learn

• Strong communication and teamwork skills

• Positive attitude and customer mindset

• Ability to work in a fast-paced, high-volume environment

• Ability to work flexible schedules, including weekends, nights, and holidays

• Must be eligible to work in the United States

• Successful completion of background check

Work Environment & Physical Requirements

• Ability to stand for extended periods of time and perform repetitive physical tasks

• Ability to work in an indoor location subject to temperature fluctuations, drafts, and intermittent exposure to outdoor weather conditions due to frequent operation of exterior doors

• Ability to lift up to 50 lbs

Compensation & Benefits

• Compensation: $17.50/hour

• Benefits: Complimentary ski/ride access for the duration of employment and employee discounts on food and beverages at participating locations (subject to mountain policy)