Rentals Technician

Overview:

The Rental Technician is responsible for fitting and renting boots, skis, and snowboards—all with a welcoming smile and a focus on guest satisfaction. This role ensures every guest is properly equipped for a safe and fun experience on the mountain. Technicians use the rental shop's scanning system to check equipment in and out, helping maintain accurate inventory and efficient gear management. They also answer guest questions and provide helpful information about Pleasant Mountain. Full-time, part-time and temporary positions are available for Rental Technicians. Team members must be available to work on specified days during the busiest times of the season, which include weekends and holidays.

Responsibilities:

• Provide personalized boot fitting, binding settings, and fit skis and snowboards for customers.
• Demonstrate to the customer how the bindings work.
• Must kneel and stand repeatedly while boot fitting and assisting guests with equipment.
• Perform general maintenance and repair equipment.
• Complete daily opening, cleaning, and closing duties as assigned.
• Handle questions and concerns from customers.
• Assist customers with their rentals and sell rental packages when applicable.
• Encourage a positive atmosphere in the rental shop for guests and employees alike. Welcome everyone with a smile!

Qualifications:

• Must be at least 16 years old.
• Have basic computer skills.
• Previous experience in dealing with the public and providing customer service is desired.
• Ability to lift 25+ lbs unassisted.
• Extended periods of standing and walking.
• Able to remain calm, cool and collected under pressure.
• Multitasking and guest service skills.
• Daily inventory management experience.
• Flexible availability during the ski season (including weekends, evenings and holidays).

What We Offer

• Free season pass for skiing and snowboarding at all Boyne Resorts locations.
• Discounted dependent passes.
• Discounts on food, retail, lodging, and resort activities.
• Discounted ski/snowboard lessons and rentals.
• Pro Deal and discounts on clothing and equipment from participating outdoor brands.