Rep II, Customer Service Ops

What Customer Service Operations contributes to Cardinal Health

Cardinal Health Canada, with over 1,400 employees nationwide, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country.

We are looking for positive and team-oriented individual to join our dynamic Customer Service team. Join our team and make an impact by providing exceptional customer support by ensuring all customer orders are fulfilled and managed in a timely manner. The Customer Service Representative will support internal and external customers in a variety of order management tasks that investigate and resolve customer order issues.

For more information on what it is like to work for us, please watch this video: Cardinal Health - Wings.

Your contributions to the organization:

• Supporting customers over the phone and via email

• Handling customer inquiries of the organization including, but not limited to, product information, credit & debits, returns, and order status

• Processing customer purchase orders and sample orders for sales representatives

• Managing multiple software and inboxes simultaneously to accurately identify answers for customers

• Adapting to new assignments and a fast pace changing environment

• Creating an exceptional customer experience at every interaction and look for ways to contribute to the ongoing success of Cardinal Health Canada

• Other duties as required to maximize customer relationships by providing consistent responsive information

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Qualifications and Core Competencies

• Bachelor's Degree, or Senior High school diploma
• Prior computer experience using Microsoft Office systems required
• Experience in SAP or SalesForce preferred

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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