Repair Coordinator

Description:

The Repair Coordinator is responsible for general administrative tasks, such as entering data, creating and tracking status of returns, and interacting with customers via phone and email. This position works collaboratively with the other Repair Coordinator to manage departmental workflow, share repair administration responsibilities, and support efficient operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Collaborate with other Repair Coordinators to distribute and assist repair and return workloads
• Create, maintain, and track repair-related documentation, including Statistic Tracking Notification’s, repair quotations, and delivery paperwork
• Provide cross-coverage for repair administration activities to ensure continuity of service
• Manage routine repair status updates, customer communications, and documentation activities
• Assist with collecting data
• Coordinate and process product returns, including return notifications, checking incoming returns in SAP, and coordinating returns to vendors
• Follow safety policies and keep a clean, organized work environment
• Train employees and customers on relevant processes
• Perform other duties as required or assigned

Requirements:

QUALIFICATION REQUIREMENTS

The requirements listed below are representative of the education, certifications, knowledge, skills, and/or abilities required.

Education

• High school diploma or equivalent
• Associate’s degree or equivalent with two years of relevant experience

Knowledge, Skills, and Abilities

• Experience in administrative support
• Basic computer skills
• Advanced knowledge of Microsoft Office (Word and Excel)
• Knowledge of SAP
• Ability to do accurate work at a rapid pace
• Strong oral and written communication skills
• Ability to prioritize and organize
• Ability to work well independently as well as with others
• Detail-orientated
• Ability to multi-task
• Ability to follow all safety rules
• Customer-service oriented
• Ability to effectively resolve conflicts and maintain composure in stressful situations

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift up to 25 pounds as needed
• Ability to sit or stand majority of shift

WORKING CONDITIONS

The working conditions described here are representative of those an employee may be exposed to while performing job duties and responsibilities.

• Clean production workspace
• Mild machinery noise
• Occasional contact with returned products