Repair Technician - MetroKraft Interiors

Description:

FLSA Status: Non-Exempt

COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise that make their teams valued partners nationwide.

JOB SUMMARY

MetroKraft Interiors is a trusted interiors partner specializing in flooring, cabinetry, countertops, and finish selections for residential and commercial projects. By combining industry expertise with exceptional customer service, we provide high-quality products, innovative design solutions, and a seamless experience for builders, contractors, and homeowners.

The Repair Technician executes day-to-day operations of service and warranty repairs through accuracy, engagement, professional communication, and “Superior Service” as a standard for our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• In-home service and warranty repairs (including but not limited to: touch ups, adjustments, door/ drawer/ frame replacements, installation of shoe and crown molding, etc.)
• Assist with cabinet assembly as needed
• Taking detailed notes / photos of any issues noticed on site
• Completing all jobs scheduled daily; having clear communication with the scheduling team
• Assist in training new hires
• Clear communication with homeowners during warranty repairs
• Compliance with safety standards in all areas (jobsite, warehouse, etc.)

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None

Requirements:

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience in cabinetry, carpentry, or similar fields preferred
• High School Diploma
• Valid driver's license
• Ability to read a tape measure
• Must supply your own tools, cordless preferred (miter saw, brad nail gun, Impact driver, hammer, screwdrivers, caulk gun, tape measure, jigsaw, multitool, etc.)
• Basic knowledge of Microsoft Office
• Basic math skills/ability to work with fractions
• Ability to learn and enter information into internal computer programs
• Ability to manage time throughout the day to complete all scheduled jobs
• Perform repairs based on manufacturers specifications
• Knowledge of installation processes based on manufacturers specifications

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must possess the ability to stand for extended periods of time; to reach with hands and arms; to move among and between jobsites; to handle tools and documents; to sit, stoop, kneel and crouch; to lift and move up to 50 pounds; to see well enough to discern differences in quality of documents and products.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• Occupied homes for homeowner appointments
• Jobsites in all stages of construction (some homes may not have AC / Heat installed yet during certain stages of construction)

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Disability Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email [email protected]. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.