Repairs Administrator

We are currently recruiting for a Roofing Administrator to join our team on a full-time, permanent basis at our Head Office in Houghton Regis.

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

This role is ideal for an organised and proactive administrator who enjoys working in a busy, fast-paced environment. You will play a key role in supporting our roofing operations team, ensuring works are scheduled efficiently and jobs are managed through to completion.

Working in social housing repairs and maintenance is interesting, rewarding, varied, and fast-paced. Our people are committed to delivering exceptional customer service to our clients.

Key Responsibilities

• Scheduling roofing operatives and arranging appointments using our in-house system (full training provided).
• Liaising with tenants, clients, and roofing teams regarding appointments, job progress, and updates.
• Raising job orders and ensuring all works are accurately recorded.
• Monitoring and updating works throughout the repair process.
• Processing job completion paperwork and invoicing.
• Assisting supervisors and managers with administrative support.
• Maintaining accurate records and ensuring all information is up to date on internal systems.

Essential Skills & Experience

• Previous administration experience, ideally within repairs, maintenance, or social housing.
• Excellent organisational skills and attention to detail.
• Strong time management skills with the ability to prioritise a busy workload.
• Excellent verbal and written communication skills.
• Confident using Microsoft Office, particularly Excel and Outlook.
• A proactive and self-motivated approach to work.
• Experience scheduling operatives or coordinating repairs would be advantageous but is not essential.

Company Benefits

• Excellent career development opportunities.
• Employee Assistance Programme.
• Free group Personal Trainer sessions every Thursday after work.
• Christmas hamper.
• Friendly and supportive team environment.

Working Hours

This is a full-time, office-based position (not remote working).

Working hours are 8:00am to 5:00pm, Monday to Friday, with a requirement to work one Saturday or Sunday per month. Any additional hours worked are paid at the standard rate in addition to salary