Repairs and Compliance Coordinator

Permanent. Office/home based.

Full-time 37.5 hours per week. Flexibility of working times and contracted hours negotiable.

Full time (37.5 hrs p/w) salary £32,306.93.

Encircle Housing was established in 2018 and is a Community Benefit Society with charitable objectives. We are a growing business with over 160 properties across England, Wales and N. Ireland.

We provide high quality specialist supported housing specifically designed to meet the need of the individual, relating to learning disability, mental-ill health, acquired brain injury, physical or sensory disability, or a diagnosed long-term condition such as dementia.

We believe that everyone has the right to feel safe and secure in their own home. We ensure tenants achieve this and more, by providing them with high-quality housing with support provided by our partner care providers. We work closely with our new and existing tenants, their families and support agencies to gain a full understanding of their individual needs and housing requirements.

We are recruiting a Repairs and Compliance Coordinator to join our well-established team to provide support for our growing portfolio. We are looking for somebody with good knowledge of repair related issues to provide first point of contact for our customers and assistance to head landlords to help them to maintain their properties. You will have good diagnosing of repair skills and be thorough in your investigation skills whilst adopting a dedicating approach to ensuring our repairs are delivered on time. You will deliver excellent customer service whilst achieving and being aware of value for money in repairs.

Reporting to the Asset and Repairs Supervisor, you will work collaboratively with contractors and colleagues to ensure the delivery of high-quality repairs service to our customers, ensure all properties are well maintained and contribute to the delivery of the Encircle Operating Plan objectives.

Key responsibilities will include:

· Day to day activities will include taking repair and maintenance requests, checking availability of resources, and scheduling for the necessary work to be undertaken.

· Effective communication with tenants, Care Providers and Contractors to ensure that each repair is completed within the time period set by our service standard.

· The ability to liaise with a variety of 3rd party contacts, and to nurture business relationships.

· Ensure SLA targets and other agreed targets are met.

· Upload before and after photos from our contractors onto each job so that we can demonstrate our high standards.

· Scheduling repairs job ensuring that the customers are given an appointment.

· Processing invoices and ensuring that they are paid within time frame set.

· Maintain effective information management systems to ensure effective monitoring against Key Performance Indicators.

The ideal candidate will have:

• A good level of knowledge of repairs/building issues, standards, legislation, and an ability to diagnose defects from photos and descriptions.
• An understanding of responsive repairs, void works, and planned requirements.
• The ability to plan, organize and prioritise in a fast paced repairs team.
• Good track record with managing private landlord relationships.

You should have excellent standards of customer care and be able to demonstrate a real empathy with tenants with complex care and support needs.

This role will be office based in Lister House but will have flexibility of home working on 2 days each week with the agreement of the Asset and Compliance Supervisor.

If you are interested in this opportunity, we would love to hear from you so please click to apply.

We reserve the right to close this advertisement early and interview early, if we receive a high volume of suitable applications. Therefore, please apply early to ensure that you are considered for the post. Encircle Housing is an equal opportunity employer.

Closing date for applications

2nd November 2026

Interview date

16th November 2026

Benefits:

• Company pension
• Cycle to work scheme
• Life insurance
• Sick pay
• Store discount
• 25 days holiday plus statutory Bank Holidays
• 1 day Birthday leave

Pay: £32,306.93 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• On-site parking
• Sick pay
• Work from home

Work Location: Hybrid remote in Leeds LS18 5AZ