Repairs and Maintenance Coordinator

1. Own the request pipeline

• Receive all R&M concerns from every channel (Slack, Whatsapp, Viber, email, calls) and log them in one central tracker.
• Classify each concern by urgency (critical, high, routine) and acknowledge the requester promptly.
• Keep requesters updated on status until the job is closed.

2. Coordinate suppliers and service providers

• Assess the issue, define the scope of work, and request quotations.
• Assign the right supplier, schedule the work, and secure mall work permits, gate passes, and after-hours slots.
• Be on site or verify completion before sign-off, and follow up on warranty claims and callbacks.

3. Work with Operations, Purchasing, and Finance

• Align with Operations teams on schedules so repairs cause minimal disruption to sales.
• Coordinate with Purchasing to raise POs before work starts (except approved emergencies).
• Submit complete documents (PO, invoice, completion report, photos) to Finance for timely supplier payment.

4. Run preventive maintenance

• Build and maintain a preventive maintenance calendar per site (aircon cleaning, grease traps, pest control, filter changes, electrical checks).
• Track recurring issues and recommend permanent fixes over repeated band-aid repairs.

5. Manage vendors and costs

• Maintain an accredited vendor list with contact details, rates, response times, and warranty records.
• Compare quotes, negotiate fair pricing, and flag underperforming or overpriced vendors.
• Track R&M spend per site and report open jobs, costs, and recurring issues to management.

6. Support new branch openings and turnovers

• Assist with fit-out punch lists, equipment installation coordination, and handover documentation for new sites.

Qualifications

• Bachelor's degree in Engineering (Mechanical, Electrical, or Civil preferred) or a related technical course. Candidates with a technical or vocational background and strong coordination experience will also be considered.
• At least 2 years of experience in facilities, building maintenance, property management, or R&M coordination. Multi-site, retail, or F&B experience is a strong plus.
• Working knowledge of aircon, electrical, plumbing, and refrigeration systems, enough to assess scope, evaluate quotes, and verify work quality.
• Familiar with mall admin requirements for contractors (work permits, gate passes, insurance).
• Proficient in Google Sheets or similar trackers. Experience with an ERP (Odoo preferred) for POs is a plus.
• Clear communicator in English and Filipino, and firm but fair with suppliers.
• Willing to travel between sites and respond to occasional after-hours or weekend emergencies.
• Valid driver's license is an advantage

Benefits:

• Employee discount
• Health insurance
• On-site parking

Work Location: In person