Reporting and Analytics Engagement Manager

Company Description

Chesapeake Regional Information System for Our Patients (CRISP) is Maryland’s state designated Health Information Exchange and Health Data Utility. CRISP serves as the central hub that connects healthcare providers and organizations, allowing them to securely share patient information and have a more complete view of a patient's medical history. This improves patient care, reduces duplicate tests, and helps patients receive the right care at the right time. CRISP is an affiliate of CRISP Shared Services, a technology partner for multiple HIEs across the nation.

Job Summary

The Reporting and Analytics Engagement Manager drives initiatives to increase user engagement and adoption of CRS Reporting and other CRISP reporting tools. This role develops and implements the user engagement strategy, supports a seamless reporting experience, and serves as a subject matter expert on CRISP Reporting Services (CRS) reports and data. The manager works directly with users and stakeholders to understand their needs, gather feedback, and identify opportunities to improve the overall user experience and reporting.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Work with Director of Reporting and Analytics on reporting strategy, ensuring alignment with CRS priorities and broader CRISP initiatives.
• Align CRISP reporting efforts and minimize duplication with other CRISP products.
• Support a seamless end-to-end user experience for CRISP Reporting Services and Clinical Reporting.
• Collaborate with CRISP User Engagement Team on user-facing materials, including training materials, webinars, user guides, and website content.
• Establish and maintain a centralized process for collecting user feedback related to reports with CRISP teams.
• Serve as a subject matter expert on CRS reports, reporting workflows, and related data.
• Maintain standard operating procedures (SOPs) for user support processes.
• Organize and facilitate user groups and report showcases to gather feedback and highlight how users apply CRS reports within their organizations.
• Evaluate and prioritize user feedback for potential implementation in collaboration with the Director.
• Assist with answering inquiries in CRS user inbox and coordinate user training activities.
• Build and maintain strong relationships with super users across health systems, medical practices, and health departments.

Qualifications

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Outstanding communication, organizational, and interpersonal skills with both a technical and non-technical audience.
• Skilled and knowledgeable in relationship management and communication.
• Ability to work independently with minimal direction.
• Experience navigating state programs and understanding how data is incorporated into program planning and performance evaluation.
• Proficiency with Microsoft Office products, Jira, and Salesforce.

Experience and/or Education Requirements

• Bachelor’s degree required; Master’s degree preferred.
• 2-4 years of project management, user engagement experience.
• Familiarity with the public health or healthcare sector preferred.
• Familiarity with clinical and claims-based healthcare data preferred.

Compensation and Benefits Package

• Targeted base salary: $85k - $100k per year, based on experience and qualifications, plus benefits and bonuses.
• Benefits include the following but are not limited to health, dental, vision, life and disability insurance. CSS also has a 403(b) plan with discretionary employer match and contributions. You will be eligible for 20 days of Paid Time Off per year (accrued in accordance with CSS' policies). PTO is in addition to 8 company designated holidays. If you are not PTO eligible, you may be eligible for applicable state and/or local sick and safe leave in accordance with the provisions of any applicable state and/or local sick and safe leave laws.

Website: www.crisphealth.org

Location: Hybrid, Columbia, MD

CRISP Shared Services, Inc. is an equal opportunity employer. This means that CRISP Shared Services Inc. is dedicated to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, marital status, genetic information, disability, military or veteran status, or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all team members.