Reporting and Analytics Manager

Company Description

Chesapeake Regional Information System for Our Patients (CRISP) is Maryland’s state designated Health Information Exchange and Health Data Utility. CRISP serves as the central hub that connects healthcare providers and organizations, allowing them to securely share patient information and have a more complete view of a patient's medical history. This improves patient care, reduces duplicate tests, and helps patients receive the right care at the right time. CRISP is a affiliate of CRISP Shared Services, a technology partner for multiple HIEs across the nation.

Job Summary

Reporting and Analytics Manager runs and implements complex and technically focused reporting projects for CRS within the CRISP MD team. This role is responsible for ensuring projects are completed within stated time parameters, meets all program milestone requirements, and is implemented to the satisfaction of the customer and leadership. The Reporting and Analytics Manager will work with customers, reporting vendors, internal and external IT resources, and others directly to create and optimize new reporting tools.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Lead and manage multiple reporting and analytics projects, including initiatives that support state programs, policies, and regulatory reporting requirements
• Work with stakeholders to define project scope and to gather and document requirements, and oversee implementation, testing and validation, and production deployment of reports
• Track project status using defined metrics and KPIs to ensure initiatives remain on schedule, within scope, and aligned with objectives. Coordinate the preparation, validation, and delivery of reports and other outputs to meet CRISP and state program needs
• Identify and address bottlenecks, risks, and issues with projects and keep stakeholders informed through clear and timely updates
• Develop and maintain comprehensive project documentation, ensuring all deliverables meet established quality standards and stakeholder expectations
• Work with technical teams to monitor and support data pipelines that feed the CRS Portal, ensuring data is accurate, reliable, and available for reporting needs
• Develop and share project and report communication plans and supporting documentation that deliver clear and consistent information to stakeholders and CRS users

Qualifications

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Outstanding communication, organizational and interpersonal skills with both a technical and non-technical audience
• Possession and demonstration of high productivity, flexibility, creativity and good judgment
• Technical project management experience
• Understanding of healthcare IT standards and their application
• Strong aptitude for evaluating and solving complex problems and issues
• Strong analytical and critical thinking skills
• Skilled and knowledgeable in relationship management and communication
• Ability to work independently with minimal direction
• Ability to manage multiple tasks, prioritize and meet deadlines

Experience and/or Education Requirements

• Bachelor’s degree required, Master’s degree, preferred
• 2 – 4 years of project management experience
• 2+ years of intermediate SQL coding experience
• Experience with Microsoft Office, especially Excel
• Familiarity with the public health or healthcare sector, preferred
• Familiarity with clinical and claims-based healthcare data

Compensation and Benefits Package

• Targeted base salary: $85k - $100k per year, based on experience and qualifications, plus benefits and bonuses.
• Benefits include the following but are not limited to health, dental, vision, life and disability insurance. CSS also has a 403(b) plan with discretionary employer match and contributions. You will be eligible for 20 days of Paid Time Off per year (accrued in accordance with CSS' policies). PTO is in addition to 8 company designated holidays. If you are not PTO eligible, you may be eligible for applicable state and/or local sick and safe leave in accordance with the provisions of any applicable state and/or local sick and safe leave laws.

Website: www.crisphealth.org

Location: Hybrid, Columbia, MD

CRISP Shared Services, Inc. is an equal opportunity employer. This means that CRISP Shared Services Inc. is dedicated to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, marital status, genetic information, disability, military or veteran status, or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all team members.