Reports & Analytics Lead

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

The Reports & Analytics Lead is the single source of truth for how the organization measures itself. This role owns end-to-end funnel and productivity reporting—from raw system data to leadership-ready decks—and translates operational activity into actionable insights and decisions. The ideal candidate understands business workflows and processes, is highly analytical, and can independently build, automate, and present reports and analytics while also managing the small projects that come with running a reporting function.

Job Requirements:

Funnel & Productivity Reporting

• Build and maintain daily, weekly, and monthly funnel reports covering key business process stages and performance metrics.
• Track team and individual productivity against key performance targets, including output, activity, show rates, readiness, and fill rates.
• Analyze funnel performance, identify drop-off points, and flag potential bottlenecks before they impact business delivery.

Deck Building & Executive Reporting

• Own the creation of leadership decks, including weekly business reviews, monthly performance reviews, and QBRs, translating raw data into clear and actionable business insights.
• Partner with Managers and Senior Managers to understand reporting requirements and independently develop leadership-ready presentations.
• Maintain consistent, professional deck templates and reporting standards across the organization.

Data Management & Systems

• Extract, clean, validate, and consolidate data from various systems and platforms to ensure reporting accuracy and integrity.
• Analyze data workflows and processes to identify data discrepancies, incorrect tagging, process gaps, and other issues that may impact reporting.
• Build and maintain trackers, dashboards, and automated reports using Excel, Google Sheets, and BI tools such as Power BI or Tableau, where applicable.
• Establish and maintain data governance practices, including standard definitions, naming conventions, and reliable sources of truth across teams.
• Identify opportunities to automate manual reporting processes and improve data accuracy and efficiency.

Project & Stakeholder Management

• Manage reporting and data-related projects from planning through execution, including dashboard rollouts, incentive-tracking initiatives, process audits, and ad hoc leadership requests.
• Serve as the key point of contact for stakeholders regarding reporting, data, and analytics requirements.
• Document reporting processes, metrics, and definitions, and provide guidance or training to users to promote effective self-service reporting.
• Collaborate with cross-functional teams to understand business requirements and deliver accurate, timely, and relevant reports.

Qualifications:

• 3–5 years of relevant experience in reporting, data analytics, business analytics, operations analytics, or a similar data-focused role.
• Hands-on experience working with reporting systems, databases, or business platforms, with a strong understanding of data fields, workflows, and reportable data.
• Strong analytical skills with the ability to interpret data, identify trends, and translate findings into actionable business insights.
• Advanced Excel/Google Sheets skills, including pivot tables, complex formulas, data modeling, and data analysis.
• Strong PowerPoint and presentation skills, with the ability to create clear, concise, and leadership-ready presentations.
• Experience with Power BI, Tableau, or other business intelligence tools is highly preferred.
• Demonstrated project management skills, with the ability to independently scope, plan, coordinate, and deliver reporting and process improvement initiatives.
• Strong data storytelling skills, with the ability to transform complex data into clear and meaningful business narratives.
• Excellent attention to detail and a strong sense of ownership for data accuracy, quality, and timely delivery.
• Strong communication and stakeholder management skills, with the ability to work effectively with both operational teams and senior leadership.

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