Reports and Quality Analyst

The Reports and Quality Analyst is responsible for generating accurate operational reports, analyzing performance data, and ensuring compliance with quality standards across processes. The role supports management by providing insights, monitoring key performance indicators (KPIs), and conducting quality reviews to help improve operational efficiency, service delivery, and decision-making.

Duties & Responsibilities:

• Conduct quality reviews and audits of transactions, processes, or cases to ensure adherence to company policies, procedures, and regulatory requirements.
• Evaluate the accuracy, completeness, and compliance of processed transactions
• Identify quality issues, process gaps, and root causes of errors
• Recommend corrective actions and process improvements to enhance quality and efficiency
• Prepare and generate regular operational reports (daily, weekly, and monthly)
• Consolidate and analyze data to identify trends, gaps, and improvement opportunities
• Ensure accuracy, completeness, and timeliness of reports submitted to management and stakeholders.
• Develop dashboards and performance tracking tools to monitor KPIs and operational metrics
• Provide data-driven insights to support business decisions and process improvements
• Collaborate with team leaders and operational units to improve workflows and reporting mechanisms.
• Support initiatives related to process improvement, automation, and operational efficiency.
• Ensure compliance with internal standards, regulatory guidelines, and service level agreements (SLAs)
• Coordinate with different departments to gather necessary data and ensure reporting requirement are met.
• Provide insights and recommendations to management based on report findings and quality reviews.
• Support training initiatives by sharing quality feedback and improvement opportunities.

Education:

Bachelor's degree in Industrial Engineering, Business Administration, Statistics, Data Analytics, or related field.

Key Competencies:

• Data Analysis and Reporting
• Quality Assurance and Process Auditing
• Attention to Detail
• Critical Thinking and Problem Solving
• Process Improvement
• Stakeholder Coordination