Representative - Business Services

The Business Services Representative is responsible for delivering exceptional service to resort guests, convention attendees, and visitors by supporting a wide range of business, shipping, printing, and package-handling needs. This role serves as an ambassador of Wynn's Forbes Five-Star service standards, ensuring all guest interactions are handled with professionalism, efficiency, and attention to detail. The Business Services Representative supports the daily operations of the Business Services Center and Package Room while maintaining a welcoming environment and providing timely solutions to guest and business-related requests.

Essential Job Responsibilities

• Support the daily operations of the Business Services Center and Package Room, ensuring efficient and accurate service delivery.
• Assist guests with business support services, including printing, copying, scanning, faxing, shipping, receiving, packaging, and mail handling.
• Process incoming and outgoing packages and shipments while maintaining accurate records and tracking documentation.
• Operate business center equipment, including computers, printers, copiers, scanners, and other office technology.
• Provide knowledgeable assistance regarding shipping options, delivery timelines, business services, and resort amenities.
• Maintain inventory of office and shipping supplies and notify management of replenishment needs.
• Ensure all work areas, equipment, and storage locations remain organized, secure, and presentable.
• Resolve guest concerns and service requests promptly while exercising sound judgment and professionalism.
• Maintain Forbes Five-Star and AAA Five-Diamond service standards in all guest interactions.
• Comply with all departmental policies, safety procedures, and company standards.
• Perform additional duties as assigned by management.

Qualifications

• Minimum of two (2) years of experience in a large-scale resort, convention hotel, business center, shipping environment, or related guest service role.
• Previous retail, customer service, or business services experience preferred.
• Strong knowledge of shipping and receiving processes, package tracking systems, and courier services.
• High school diploma or equivalent required.
• Proficiency with Microsoft Office applications, business software, and standard office equipment, including printers, copiers, scanners, and fax machines.
• Experience operating manual and electric pallet jacks, forklifts, or similar equipment preferred.
• Excellent verbal and written communication skills with a strong focus on guest service.
• Exceptional organizational skills and attention to detail.
• Ability to work effectively in a fast-paced, high-volume environment while maintaining accuracy and luxury service standards.
• Demonstrated ability to prioritize multiple tasks and meet deadlines with minimal supervision.
• Must be able to obtain and maintain all required work cards, certifications, and licenses.
• Must be 21 years of age or older.
• Must have flexible availability, including nights, weekends, and holidays, based on business needs.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.