Representative - Call Center

To provide high customer service through attending customer interactions as well as to escalate through the correct internal channels to resolve customer complaints/issues with minimum TAT in order to achieve the established standard for quality call handling and enhanced customer's experience.

Key Responsibilities:

• Attending customer's interactions and efficiently gather related information to fulfill customer needs.
• Professionally handle customer's interactions and ensure that issues are resolved both promptly and thoroughly.
• Provide high class services and support on Bank's different products.
• Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information.
• Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct
• Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
• Cross sell and upsell different bank products.
• Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.
• Adhere to Call Center scheduling, and maintain high level of adherence.
• To be flexible to work with different line of businesses.

Work Experience/Education

• Minimum 0-1 years of experience in Call Center.
• Minimum High school/Diploma graduate