Representative, Consumer Care

Job Duties

Handle customer live chat enquiries related to Whirlpool products in daily operations.
Schedule repair appointments and coordinate maintenance schedules with Foremen.
Oversee warranty services and ensure compliance with company policies and procedures.
Log job data into the system to create and process repair work orders.
Promote and sell complementary services, including AC cleaning, drum cleaning, and maintenance contracts.
Monitor the daily performance and work progress of subcontractor technicians to ensure service quality.
Supervise and manage spare parts usage to minimize waste and reduce overall material consumption.
Manage and assist in the return process of unused or defective parts from subcontractors.
Verify and reconcile monthly work order entry reports to ensure data integrity.

Qualifications
HKCEE / HKDSE or above
Around 1 year of experience, preferably with experience in customer service.
Experience in the home appliance industry is not a must.
Good command of written English and Chinese
Proficient in PC applications (Chinese word processing)
Customer-oriented, proactive and strong communication and problem solving skills.
Ability to multitask, prioritise, and manage time effectively.

Working hours:
Monday to Friday from 8:30 AM to 5:30 PM and Saturday from 8:30 AM to 12:30 PM
Location: Tai Lin Pai Road, Kwai Hing (near the MTR station)