APLL

Overview:
Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner.&nbsp; Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.
Responsibilities:
This position is responsible for:
Operational
<ul>
<li>Monitor and analyze order fulfillment metrics such as order cycle time and order accuracy; take corrective actions to rectify service level provided where necessary.</li>
<li>For selected staff, support Vendor Logistics Program to secure new businesses and deepening business relationships with current customers.</li>
</ul>
Stakeholders Management
<ul>
<li>Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner. Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and their&nbsp;expectations are met.</li>
<li>Continuously identify service gaps, give recommendations and implement solutions to enhance greater customers’ satisfaction.</li>
<li>Develop and maintain strong relationships with customers to promote repeating business and customer loyalty.</li>
<li>Work collaboratively with cross-functional teams to achieve common goals and objectives.</li>
<li>Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately.</li>
<li>Maintain and build strong relationships with vendors and suppliers.</li>
</ul>
Insights and Reporting
<ul>
<li>Generate and analyze reports on order fulfillment metrics and identify areas for improvement.</li>
<li>Identify areas for improvements in current processes and provide suggestions for improvements. Work with Supervisor/Manager to execute initiatives to improve order fulfillment processes and increase efficiency.</li>
<li>Prepare performance metrics and other relevant data for Supervisor/Manager's presentation to key stakeholders; ensure periodic variances are explained and accounted for timely and accurately.</li>
</ul>
Experience:
General Experience
<ul>
<li>Minimum 3 years of relevant work</li>
</ul>
Managerial Experience
<ul>
<li>Not applicable</li>
</ul>
The hourly wage for this position is $23.00, plus shift differential.
Work Schedule - 2nd Shift: &nbsp;3 p.m. - 11:30 p.m.
Candidates are eligible for the following benefits:
<ul>
<li>Vacation </li>
<li>6 days sick time </li>
<li>8 paid holidays </li>
<li>1 paid "Personal Holiday" </li>
<li>Company Bonus Plan </li>
<li>401(K) SAVE Plan </li>
<li>Annual Fixed Contribution </li>
<li>Medical, Dental, Vision, and Life &amp; Disability coverage </li>
<li>Voluntary Benefits </li>
<li>Accident/Critical Illness/Hospital Indemnity Benefits </li>
<li>Tuition reimbursement and student loan assistance </li>
<li>Employee Assistance Program (EAP) </li>
<li>Health Savings Account (HSA) with employer funding and wellness incentives </li>
<li>Flexible Spending Account (FSA) </li>
<li>Employee Referral Program</li>
</ul>

Representative, Customer Service and Support (2nd Shift) - Gardena CA

Representative, Customer Service and Support (2nd Shift) - Gardena CA

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