Representative, Customer Service

This role requires strong communication skills, attention to detail, and the ability to work closely with Sales, Supply Chain, Production Planning, Logistics, Warehouse, and Finance teams to ensure customer satisfaction and business growth.

Responsibilities Key Responsibilities

• Serve as the key contact person for assigned customer accounts.
• Process customer orders accurately and efficiently from order entry through delivery and invoicing.
• Confirm product pricing, availability, and delivery schedules.
• Provide timely updates on order status and shipment tracking.
• Communicates effectively over the phone and electronically.
• Coordinate local and international shipments with logistics providers and freight forwarders.
• Arrange courier services for customer samples, urgent shipments, and documentation.
• Monitor shipment status and proactively communicate any delivery delays or issues.
• Work closely with transporter to ensure on-time deliveries.
• Ensure shipping documentation is complete and accurate.
• Prepare and verify SST-related documentation and customer tax requirements.
• Generate, validate, and process e-Invoices in accordance with LHDN requirements.
• Collaborate with Sales, Supply Chain, Production Planning, Logistics, Finance, and Technical Service teams.

#CA-AM

Qualifications

• Diploma, Advanced/Higher/Graduate Diploma or equivalent.
• Candidates with relevant experience are encouraged to apply.
• Minimum 1- 2 years of Customer Service, Sales Support, Order Management, or Logistics Coordination experience.
• Experience in manufacturing, logistics, or industrial industries will be an advantage.
• Experience handling SST and Malaysia e-Invoicing processes is preferred.
• Experience managing courier services, shipping documents, and logistics coordination is an advantage.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with strong problem-solving abilities.
• Ability to multitask and work under tight deadlines.
• Good knowledge of logistics, shipping, and supply chain processes.
• Familiar with ERP systems (SAP preferred).
• Strong attention to detail and accuracy.
• Ability to work independently and collaboratively within a team.