Representative, Customer Service

Who we are:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do:

• To achieve forecast sales target, profit margin and on time delivery.
• To gain feedback regularly from customers and maintain good relationship.

How you will do it:

• To handle customers’ inquiry effectively in a timely manner.
• To work closely with customers to win projects.
• To feedback to other departments on customers’ comments for improvement.
• To ensure effective communication with other departments (including Production and Material Control Department) for on time and accurate delivery of finished goods to customer.
• To perform sales order entering to SAP / ERP system , printing D/O and Invoice.
• To prepare delivery plan.
• Safe keep all sale order files according the duration of SOPP requirement
• To organize and offer excellent service during customers’ visit to the factory (arrange logistics, factory tour, presentation material etc.).
• To manage customer orders effectively to ensure success in meeting customer expectations.
• To provide effective and excellence customer support.
• To uphold safety values, perform work activities in a safe manner and adhere to the responsibilities outlined in “Our Safety Commitment” statement.
• Any other roles & responsibilities assigned by the superior.

What we look for:

• Bachelor’s degree in engineering.
• Good written and spoken Bahasa Malaysia and English, knowledge in Mandarin is an advantage.
• Fresh graduates will be considered.
• Basic understanding on SAP ERP system.
• HVAC knowledge.
• Basic knowledge on logistics (ocean shipment, airfreight, bonded warehousing, container language/types, customs & relevant authorities’ documentation e.g. CJ5 etc) is critical for buyers handling overseas items (import and export).
• Basic skills in Windows Excel, Words, PowerPoint.