Representative - Drivers Services

Job Purpose:

Handle visa, residency and related GDRFA transactions for employees and bus drivers, ensuring

accurate documentation, fee settlement and coordination with internal departments and external

authorities. Provide clerical and information security support to maintain compliant, organized and

efficient operations.

Roles & Accountabilities:

Strategy

• Act as the RTA’s representative to finalize visa and residency procedures and settle related

fees with GDRFA in accordance with applicable regulations.

• Coordinate with RTA departments and relevant government agencies for visas, residency and

medical check-up processes in line with departmental guidelines.

Operations

• Follow up and complete all requests and transactions from the General Directorate of

Residency and Foreigners Affairs (GDRFA) related to bus drivers.

• Advise and assist employees in processing their visa and residency transactions.
• Issue residence and medical check-up forms for new employees or visa renewals.
• Maintain petty cash for visa, residency and medical check-up fees and submit claims as

necessary.

• Prepare and submit GDRFA transaction balance sheets to the Finance Department.
• Archive all documents and correspondences systematically as per departmental guidelines.
• Carry out clerical duties including list preparation, statistical tables and simple routine

memos.

• Manage incoming calls and inquiries within the section.
• Perform any additional responsibilities as advised by the direct line manager or Head of

Department.

Product / Process Improvement

• Strictly adhere to RTA Information Security policies, procedures and processes.
• Strictly follow the Information Security data sharing guidelines for all internal and external

data transfers.

• Immediately report any Information Security incidents to the line manager and IT support for

prompt guidance and resolution.

• Actively participate in all assigned Information Security training and awareness sessions to

enhance knowledge and address potential Information Security risks.

• Always comply with instructions and guidance provided by the line manager in line with

Information Security requirements.

Information Security requirements.

Physical Working Conditions

• Primarily office-based role within RTA premises, working at a computer workstation and

handling phone and counter enquiries.

Qualifications Education:

• High School/ Diploma.

Experience:

• 0-1+ years in case of Diploma (2+ years in case of High School).

Job Category Administration

Advertiser Roads and Transport Authority

Department Buses

Educational-level Secondary School

Required Nationality UAE Only

Monthly Salary Unspecified

Schedule-Time Full time

Job Posting 16/10/2026

Unposting Date 15/11/2026