Representative - Guest Services (Full Time)

• Maintains a professional, friendly and courteous atmosphere that provides guests with an exceptional gaming experience.
• Assists guests, players, and Slot Hosts with all requests in a professional and timely manner.
• Explains the Bally's Rewards program in detail.
• Effectively markets the Bally's Rewards program to all new casino guests and actively enrolls new members.
• Evaluates play and issues complementary amenities based on established guidelines.
• Utilizes all aspects of the Player Tracking System.
• Stays informed about all Slot and Table Games activities and events.
• Maintains general knowledge of the properties.
• Inputs all player information into the database system and issues player cards.
• Complies with all company's policies and procedures, as well as Colorado Gaming rules and regulations
• Performs other job related duties as requested.

Competencies:

• Must be 21 years of age or older.
• Must be able to obtain and maintain a gaming license issued by the Colorado Division of Gaming.
• A minimum of six months of related experience and training.
• Must have excellent interpersonal and communication skills.
• Must be proficient in the entire Microsoft Suite and must be able to learn other software systems easily.
• Must be able to work weekends weeknights and holidays

What ’ s in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts
• Employee Discount Meals
• Free Bus Passes
• Reimbursement of Colorado Gaming License fees
• Free Covered Employee Parking.

Salary: $15

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.