Representative, Key Accounts

Description:

Position Summary
The Key Accounts Representative will serve as the primary point of contact for assigned accounts, ensuring seamless communication, accurate documentation, and timely service delivery. This role requires strong organizational skills, attention to detail, and the ability to coordinate across vendors, technicians, and customers. Experience working with CCTV systems, security cameras, or video surveillance services is preferred, as this role involves coordinating service activities, communicating with technicians and vendors, and supporting customer account requirements.

Key Responsibilities

• Review technician notes and pictures after each work order to ensure accuracy and completeness.
• Schedule vendor meetings and coordinate service activities.
• Order necessary parts and materials to support work orders.
• Prepare and deliver quotes back to customers in a timely manner.
• Update work orders in customer portals with accurate information and status updates.
• Act as the main point of contact for your assigned area, managing customer relationships and inquiries.
• Collaborate with internal teams to ensure smooth execution of account requirements.
• Track progress of work orders and escalate issues as needed to maintain service standards.

Requirements:

Qualifications

• 2+ years of experience in account management, customer service, or operations coordination.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication skills (written and verbal).
• Proficiency in Microsoft Office Suite and familiarity with customer portals or CRM systems.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Customer-focused mindset with problem-solving abilities.

Preferred Skills

• Experience in service coordination or technical account management.
• Prior experience with CCTV (closed-circuit television) systems, security cameras, or video surveillance services is strongly preferred.
• Knowledge of vendor management and parts ordering processes.
• Familiarity with quoting and invoicing procedures.
• Experience coordinating technical service work orders, troubleshooting service issues, or working with field technicians is a plus.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Opportunities for career growth and professional development.