Representative, Promotion and Events

Summary Statement:

It is the primary responsibility of the Representative - Promotions and Events, to complete various tasks related to supporting various events hosted by Resorts World including providing excellent customer service skills to guests.

Primary Job Duties: Includes but is not limited to:

• Assist with pre-event planning, tasks, and projects.
• Serve as a greeter, brand ambassador, usher, and/or ticket taker for various special events.
• Assemble gift packages, mailers, welcome packets, and other event related materials.
• Complete guest check-in while providing excellent customer service in all interactions with guests.
• Assist with event tear down and clean-up.
• Assist with other resort related service interventions as needed including but not limited to the below:
  • Provide drink service throughout casino and resort.
  • Complete account signups for Resorts World’s program.
  • Assist Convention/Group Sales with guest registration.
  • Order and deliver amenities to guest’s rooms or elsewhere.
  • Serve as a property ambassador during need period.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Ability to contribute, grow and learn in the special events and promotions field.
• Excellent writing and communication skills.
• Working knowledge of Microsoft Office (Word, Excel).
• Excellent customer service skills.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred:

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma of equivalent.
• Minimum of six months of experience in special events within a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office and hotel environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 25 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.