Representative, Technical Support

The Impact You'll Make The Technical Support Representative provides technical support to distributors and customers for the full range of Danfoss Fluid Conveyance products, including hoses, fittings, connectors, and assembly equipment. This role analyzes product specifications and customer applications to identify and recommend effective solutions. Responsibilities include supporting competitor product conversions and maintaining technical support databases and related documentation. The position collaborates closely with Sales, Account Management, Customer Service, Quality, Product Engineering, Manufacturing, Supply Chain, and Product Management teams to deliver responsive, world-class customer support that strengthens Danfoss's competitive advantage. The Technical Support Representative manages customer requests, determines technical solutions, and drives a culture of continuous improvement across products, systems, and customer interactions.

What You’ll Be Doing

• Provide technical support to customers for Danfoss Fluid Conveyance products via phone, email, and digital platforms.
• Support sales account managers and internal commercial teams with technical expertise, helping them deliver the right solutions to customers.
• Analyze and interpret customer inquiries quickly, determine, and communicate potential solutions efficiently.
• Research requested products to determine appropriate Danfoss product.
• Manage multiple inquiries simultaneously and present requesters with solutions in a timely manner.
• Advise users of correct product application and usage.

What We're Looking For Required (basic) qualifications

• Technical education completed or currently in progress.
• Experience reading engineering drawings and specifications.
• Minimum of two (2) years of technical experience.
• Must be authorized to work in the United States without company sponsorship.
• No relocation benefit is being offered for this position. Candidates within a 50-mile radius of Maumee, OH or Van Wert, OH.

Preferred Qualifications

• Bachelor's degree from an accredited institution.
• Technical experience related to hydraulics.
• CFPS/CFPE certification.
• Minimum Two to three (2-3) years of experience.
• Broad range of computer skills associated with Salesforce OneCRM, SAP, Teamcenter, Excel spreadsheets, data analytics, and webinar tools.

What You'll Get From Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference? If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.