Require a Process Engineer in Harare, Zimbabwe

Transformation Management:

-Lead cross-functional transformation initiatives that align with the organization's strategic objectives.

-Define transformation roadmaps and KPIs. Work with senior leadership to identify and prioritize transformation opportunities.

-Work closely with BU COOs and other functions to optimize business processes for efficiency and customer experience.

-Monitor and report on the progress of initiatives, ensuring alignment with timelines, budgets, and business goals.

-Drive cultural and operational change to foster continuous improvement and innovation.

-Maintain a process database and visibility over key processes. Maintain a framework for interdepartmental SLAs & processes.

-Track transformation benefits and ensure that the business case is achieved.

Stakeholder Management & Governance:

-Engage with executive and operational stakeholders to ensure alignment on transformation priorities.

-Establish governance structures to support program execution and risk monitoring.

-Provide regular updates to executive leadership and relevant committees.

Key Relationships:

BU COO's

Risk, Compliance, and Legal Departments

IT and Operations Teams

Internal and External Auditors

Third-party vendors and business partners

Requirements

-Bachelor’s degree in Business Administration, Business Management, Operations Management, Risk Management, Industrial Engineering, Finance, Information Systems or a related field.

-At least 7 years of relevant experience in business transformation, operations management, programme management, process improvement or strategy execution. At least 3 years’ experience managing cross-functional projects, programmes or teams.

-Proven track record of delivering complex, cross-functional transformation initiatives with measurable business benefits.

-Experience in process optimisation, operating model improvements, operational efficiency, risk & control management and customer experience enhancements

-Proficiency in process design, process mapping and performance reporting solutions.

Desirable Extras

-A postgraduate qualification in Business Administration, Strategic Management, Operations Management or a related discipline.

-Professional certification in Lean Six Sigma, change management, project management or an equivalent discipline.

-Experience in the financial services industry, preferably in a regulated environment.