RES Relations Associate

Supports the day-to-day coordination and administration of SolX’s relationships with Retail Electricity Suppliers (RES) under the RCOA, GEOP, and Retail Aggregation Program frameworks. The RES Relations Associate assists in processing rate requests, consolidating RES offers, maintaining contract and account records, coordinating switching requirements, and monitoring outstanding actions with RES partners. The role works closely with the Senior RES Relations Officer, Sales, Operations, Finance, and other internal teams to ensure that RES-related transactions are properly documented, tracked, and completed within required timelines.

Key Responsibilities

RES Partner Coordination

• Serve as a day-to-day coordination point for assigned RES partners.
• Send and follow up rate requests, contract requests, and operational requirements.
• Maintain updated RES contact information, profiles, rate cards, and relevant partner records.
• Monitor RES responsiveness and participation in SolX procurement activities.
• Escalate unresolved or material concerns to the Senior RES Relations Officer.

Rate Request & Offer Management

• Assist in preparing and sending rate requests to RES partners.
• Track offer deadlines and follow up on pending submissions.
• Consolidate RES offers for internal review and client comparison.
• Check offers for completeness, including rate and pricing structure, contract term, line rental treatment, VAT treatment, offer validity, and other applicable charges.
• Maintain the RES Offer Tracker and related dashboards.
• Flag discrepancies or unusual commercial terms for further review.

Contracts & Documentation

• Receive, organize, and maintain Offer Sheets, RSCs/RESAs, MOAs, amendments, and related documents.
• Perform initial completeness and commercial checks before endorsement for further review.
• Compare Offer Sheet terms against corresponding RSC/RESA provisions and flag inconsistencies.
• Track the status of contract reviews, comments, revisions, signatures, and execution.
• Maintain an organized repository of RES contracts and supporting documents.
• Monitor contract start dates, end dates, notice periods, and renewal deadlines.

Switching & Operational Support

• Coordinate with Operations on RES-side switching requirements and timelines.
• Follow up with RES partners on outstanding documentation and implementation requirements.
• Assist in monitoring switching activities such as contract execution, customer nomination, metering requirements, connection agreements, billing setup, and load profile submission.
• Update shared switching trackers and status reports.
• Escalate potential switching delays or operational bottlenecks.

Account & Contract Monitoring

• Track client accounts per RES and maintain accurate contract information.
• Monitor upcoming renewals, expirations, and required notice periods.
• Assist in preparing renewal, non-renewal, and other account-related communications.
• Follow up outstanding RES actions and ensure timely closure or escalation.
• Maintain updated records of client-RES relationships and contract status.

Reporting & Data Management

• Maintain accurate and updated RES trackers, databases, and dashboards.
• Prepare regular reports on rate requests sent, offers received, RES participation, contract review status, switching status, upcoming contract expirations, and outstanding RES actions.
• Assist in updating RES scorecards covering pricing competitiveness, responsiveness, contract terms, and service performance.
• Ensure proper filing and documentation of RES-related transactions.

Relationship & Event Support

• Assist in scheduling and coordinating meetings with RES partners.
• Prepare meeting materials, notes, and action items.
• Follow up commitments arising from RES meetings.
• Support RES onboarding activities.
• Assist in RES-related events, client activities, webinars, and joint marketing initiatives.

Cross-Functional Coordination

• Coordinate with Sales on client rate requests and offer requirements.
• Coordinate with Operations on switching and implementation matters.
• Support Finance in obtaining information required for billing or reconciliation.
• Assist in routing contracts and legal concerns to the appropriate internal reviewer.
• Support the Senior RES Relations Officer in communicating relevant RES and market updates internally.