Resale Manager

Position Summary: Manage the day-to-day operations of the This & That resale shop, which provides additional funding for program services and the promotion of services provided by the SAAFE House.

Resale Manager

Qualifications:

• High School Diploma or Equivalent
• One-year work/volunteer experience
• Retail and/or supervisor experience preferred
• Bachelor’s degree preferred
• Bilingual preferred
• Must have reliable transportation and current auto insurance as required by the State of Texas

Essential Duties and Responsibilities

Serve as Resale Associate to include:

• Prepare donated items for sale to include sorting and steaming as needed
• Price items for resale
• Neatly display items in appropriate racks/shelves on retail floor
• Maintain general cleanliness and basic maintenance of the resale areas on a daily basis
• Assist customers in locating merchandise
• Check out customer merchandise
• Open and close cash drawer on a daily basis
• Verify outgoing donation records for client service advocates and volunteers

Personnel

• Oversee the functions of the resale and provide backup services as needed

• Facilitate weekly meetings with the resale staff

• Assist the Community Relations Director in effectively recruiting, hiring, training, evaluating, monitoring, dismissing, and making recommendations for promotions of the resale

• Conduct monthly one-on-ones with resale

• Oversee scheduling of the resale shop to ensure coverage during all business hours

Development:

• Work with the Community Relations Director to establish and carry out annual goals and plans for increasing sales and visibility of the resale shop in the community.

• Assist in maintaining the revenue generating benefit of the resale shop through sales, marketing, and promotions.

• Attend pertinent agency development meetings to provide representation of reception and resale programs and procedures

• Work with the Community Relations Director to develop & maintain policies and procedures to ensure optimal operation

• Monitor operations and expenditures to ensure fiscal accountability, including end of the year inventory.

• Assist in planning, evaluating, and implementing an annual budget for the resale shop to keep it self-sufficient and income generating

Program Support:

• Adopt and practice the agency model of open, honest, and ethical communication and communicate effectively with clients, customers, and other staff members

• Attend training approved by the Community Relations Director to maintain proficiency in job responsibilities

• Attend meetings pertinent to job performance

• Collaborate with volunteers and the Volunteer Coordinator to provide resale support services, to include assistance with donation maintenance and reception coverage.

• Create and maintain a job manual specific to the functions and procedures of the Community Relations Director

• Maintain resale supply inventory and prepare office supply requisitions as needed

• Ensure completion of an annual inventory of This & That Resale Shop

• Oversee rotation of displayed items in the This & That Resale Shop display window

Public Relations:

• Oversee quality controls related to customer service in the resale shop
• Attend agency sponsor community events as needed

Building & Equipment Maintenance:

• Monitor safety and cleanliness inside and outside of the physical structure and report concerns to the Community Relations Director
• Oversee maintenance of all resale equipment and report concerns to the Community Relations Director.

Additional Job Duties

• All other duties as assigned
• Data entry as related to position

Personal Skills:

• Ability to understand and comply with confidentiality policies

• Requires good verbal and written communication skills

• Ability to handle multiple tasks and prioritize workload

• Ability to organize work area

• Ability to remain calm while coping with crisis situations

• Ability to be flexible and change duties with short notice as needed

• Ability to work independently without supervision

Physical Sensory:

• Ability to walk, stand, kneel, push, stoop, reach above the shoulder, bend repeatedly, grasp, pull, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry under 45 lbs., perceive depth, operate a motor vehicle and operate motor equipment
• Ability to stand for extended periods of time
• Conditions include working closely with others, working alone, working while children are playing close by, working protracted or irregular hours

Supervisor:                            Community Relations Director

Work Schedule:                   Regular Schedule Hours Monday – Friday 8:30 – 5:00

                                            Schedules are subject to change to meet the needs of the agency

Primary Work Location:     Huntsville Office, This & That Resale Shop

Status:                                       Non-Exempt, Full Time

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as exhaustive of all responsibilities, duties and skills required for the position.

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