Reservation Agent - 2nd Shift

FTYR Reservation Agent- 2nd Shift **Available 2nd shift 3pm - 11pm. -

Weekend & Holidays Computer Skills (Springer-Miller a plus), Microsoft

applications, prior customer service background a plus, friendly and

outgoing, good communication skills, detail orientated. Benefits:** -

Health Insurance - Medical/Dental/STD/LTD/Life Insurance - Paid Time

Off - 401-K Match - Winter season pass for you and your family - Free

rentals, discounts on lessons, and MORE!! This position is responsible

for making guest reservations, answering telephones, and providing

general resort information via the phone to our guests. The primary duty

of a reservation's agent is to rent rooms to prospective guests. The

agent must overcome any objections the guest has. Reservation Agents

should have knowledge of Jiminy and the different services and amenities

we offer. Applicants must be available weekends and holidays. **Duties &

Responsibilities:** - Handles incoming calls in a professional,

efficient, friendly manner. - Asks leading questions and makes

appropriate suggestions based on information provided. - Controls the

call to minimize time. - Strives for a personal call conversation rate

of 30% or higher. - Accurately takes reservations describing features as

benefits. - Uses knowledge of Jiminy Peak room inventory and rate

specials to overcome rate resistance. - Completes all advance deposits,

credit card authorizations with attention and accuracy. - Processes all

email inquiries and messages from Website and third-party sites. -

Manually inputs all extranet reservations into SMS HOST - is

knowledgeable of commission structure, cancellation policy, and deposit

policies for each. - Stays up to date regarding revenue vs. budget and

NPS Scores. Strives to achieve business goals. - Provides information

regarding the hotel services. - Stays up to date regarding groups or

events on property using Function book BEO's and website. - Utilizes

event page in SMS Host for Area happening. - Utilizes waitlist and

communicates with guests if any openings have occurred. - Provides

driving directions and other concierge information to guests. - Assists

in updating inventory/rates on SiteMinder extranet. - Responds to

website inquires and questions via customer engagement messaging

software system. - Applicant will be cross trained for Front Desk

responsibilities to assist during periods of high business activity.

• Qualifications:** - Customer service oriented and must possess a

polite, strong phone presence. - Strong written and oral communication

skills. - Must be organized, self- motivated, and detail orientated. -

Prior sales or customer service background is a plus. - Effectively work

and collaborate with Team members. - Strong Computer and typing skills:

Spring-Miller is a plus. - Must be able to work weekends and holidays. -

18 years of age or older \*This position will report directly to the

Reservations Supervisor/and or Front Office Manager\*