P
PERTAMA MANAGEMENT
Reservation Agent
2 months ago
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Important information
Contract type:
Freelance / Contract
Work mode:
Onsite
Published on:
14 August 2026
What they need
Key responsibilities
- Handle daily reservations through various channels, including phone, email, website, and online travel platforms
- Process new bookings, modifications, cancellations, and special requests accurately and efficiently
- Provide guests with accurate information regarding room availability, rates, packages, policies, and villa facilities
- Monitor room/villa availability and ensure reservation information is updated accurately in the system
- Coordinate with Sales, Revenue, and other departments regarding guest reservations and special arrangements
- Follow up on pending reservations and ensure timely confirmation and payment arrangements
- Assist in maximizing occupancy and revenue through effective reservation handling and upselling
- Handle guest inquiries and resolve reservation-related issues professionally
- Maintain accurate records and prepare reservation reports when required
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