Reservation Agent

Urgent Hire.
Please do not apply, if you need 1 month notice period.
Send CV to:
[email protected]

Kanalla Boutique Hotel is a boutique lifestyle property in Kuta, Lombok with 15 rooms, a main pool, restaurant and bar. We are passionate about delivering personalised, memorable guest experiences — and our Reservation Agent plays a key role in making that happen from the very first interaction.

WHAT YOU WILL DO:

• Manage all reservations via OTA platforms (Booking.com, Agoda, Airbnb) and direct channels
• Operate GuestPro PMS for all reservation entries, rate management, and reporting
• Update and manage OTA Extranets daily — rates, availability, and promotions
• Send personalised pre-stay messages to 100% of arriving guests
• Send post-stay thank-you messages and invite guests to leave reviews
• Reply to all OTA guest messages and reviews within 24 hours
• Support dynamic pricing updates across all channels
• Upsell room upgrades, spa, tours, and transportation to confirmed guests
• Prepare daily arrivals report and coordinate with all departments

WHAT WE NEED:

• Min. D3 / S1 in Hospitality, Tourism, or related field
• Min. 1 year experience in reservations or front office
• Familiar with GuestPro PMS
• Familiar with OTA Extranets — Booking.com, Agoda YCS, Airbnb
• Excellent English — written and spoken (mandatory)
• Detail-oriented, organised, and guest-focused
• Strong written communication for guest messaging and review replies
• Willing to work shifts including weekends and public holidays