Reservation Agent

Duties and Responsibilities:

1. Reception and Customer Service

· Greet all arriving guests politely and offer information about golfing, driving range, and related facilities.

· Respond to customer inquiries regarding services, pricing, packages, and general information.

· Assist guests with check-in, registration, and issuance of game cards while maintaining a professional and friendly attitude.

2. Reservation Management

· Handle bookings via phone, WeChat, email, and walk-ins efficiently.

· Accurately input reservation details including date, time, number of players, package, and special requests.

· Follow up on booking changes, cancellations, or rescheduling, and ensure timely updates in the system and to relevant departments.

3. Coordination and Communication

· Maintain effective communication with caddie team, driving range, golf cart team, F&B, and other departments to ensure seamless service delivery.

· Adjust tee times or make temporary arrangements during peak hours and promptly inform on-ground staff.

· Record daily bookings, check-ins, and irregular situations for operational reference.

4. System and Administrative Tasks

· Proficient in using booking systems, POS cashier systems, and membership software.

· Organize customer profiles, playing records, billing documents, and signed slips.

· Assist in bill printing, transaction verification, and payment processing.

5. Customer Relationship Management

· Familiarize with preferences of regulars, VIPs, and members to offer personalized service.

· Help collect customer feedback and suggestions to improve service quality.

· When necessary, assist in handling complaints or issues and report to supervisor promptly.

6. Other Duties as Assigned

· Carry out any other tasks assigned by the supervisor as required.