Reservation Agent

Company Description

With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.

A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.

Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh

Job Description

Reserves various requests which come through different mediums.

Organizes reservation records either by date of arrival or alphabetically.

Prepares both confirmation and cancellation letters regarding reservations.

Has prior knowledge about hotels, trains, airlines etc.

Tracks room facilities.

Rates hotels so that clients can easily access them.

Processes reservations through telephone, mail, fax or any other medium.

Makes reservations for travel agents, airlines, hotel services etc.

Makes cancellation and modification of reservations.

Appearance should be sophisticated and friendly.

Arranges programs for clients.

Should be aware of all the processes.

Prepares documents for front office use.

Books, cancels, or alters bookings.

Has complete knowledge of all the categories they handle.

Should be able to handle crisis periods.

Should have priority list of all the categories under him/her.

To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings.

To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).

To implement necessary warnings and departmental trainings in order to save energy inside the facility.

To carry on implementing decisions which were taken for saving energy.

To predict effects of environment and efficiency of energy on purchased equipment.

To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.

Employee’s Full Name

Date/Signature

Carries out all responsibilities related to the quality management systems implemented at the facilities.

Carries out all other duties assigned by managers and hotel management not specified in the job descript*

Qualifications

Education: At least a high school or vocational diploma.

Experience: At least 2 years of work experience.

Foreign Language: Sufficient level of foreign language knowledge to keep track of related literature.

Courses and Training: Prior attendance in courses and seminars in the field.

Computer Literacy: MS Office applications, Front Office computer system.

Special Qualifications: Has knowledge of the legislation / practices / systems in the related field.

Performs several actions that are correlated and concern more than one group of actions specifically aimed at the targets.

Performs specific sequential activities that are related*

Desired Candidate Profile

Your experience and skills include: Guest focused personality is essential