Reservation Agent

Cititel Penang are seeking a motivated, detail-oriented individual to join our hotel company as a Reservations Agent. As part of our team, your duty are not limited to only answering phones and emails, assisting customers in booking suitable reservations at one of our various properties. You will accurately record customer information, including payment information, and advise customers on available upgrades or specials that may enhance their experience with us. You will help customers in altering or canceling reservations, as necessary. Our ideal candidate has impeccable phone and email manners, strong communication and customer service skills, and keen attention to detail.

Duties and Responsibilities

• Answer phones and assist customers in making, altering, or canceling reservations
• Respond to emails with reservation information, confirmations, and additional details
• Advise customers regarding ongoing promotions or available upgrades that may enhance their experience
• Answer questions regarding rooms, facilities, rates, and events
• Accurately record customer information and charge credit cards upon successful reservations

Requirements and Qualifications

• Diploma in Hotel Management or Bachelor's Degree in Hotel Management (or)
• Minimum 1 year of Reservation/Front Office experience
• Excellent phone etiquette and verbal communication skills
• Strong computer proficiency and email communication skills
• Attention to detail and the ability to resolve customer issues
• Preferable Chinese candidate. Other races candidate are welcome to apply

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM3,200.00 per month

Benefits:

• Dental insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave

Ability to commute/relocate:

• George Town: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Reservation: 1 year (Preferred)

Work Location: In person